A competent professional with more than 19 years of broad-based experience and hands-on skill in the successful implementation of highly effective client projects and the cost-effective management of innovative customer and technical support strategies. Experience in overseeing Asset Management, Service Level Management, Issues Management, Transitioned service within team, etc. Proven ability to successfully analyze of internal and client’s critical support requirements, identify deficiencies and potential opportunities. Developed competency for handling Incident Management, Problem Management, Change Management, Asset Management and Release ManagementI am working with Infosys Ltd. as a Location Manager IT Support & Operations for more than 12 years. Prior to which I had worked with Tata consultancy services Ltd. and for GE (General Electric) which is the client of TCS & worked with Dainik Bhaskar Press as system Administrator. My main area of experience has been managing team and vendors along with Internal Infrastructure in terms of System Administration, Network Administration in coordination with various corporate level 3 teams.