Managing the Service delivery of Credit Cards, Payments portfolio and Traded products having Operations spread across three locations. -Manages the delivery of services; to customers within the agreed upon Service Level Agreements. Single point of escalation contact for all high priority incidents.-Leads Production Support Team onshore and offshore; supporting the most critical Tier 1/2 real time business operations for the Cards, Payments and Traded products segment of the Commonwealth Bank of Australia. -Inspires teams throughout the life cycle of projects; to assist them in the delivery of outstanding results, with the ability to enhance individual team members along the journey in their professional skill acquisition. -Strengthening customer relationships; by regularly interacting with clients and Business Partners which helped in delivery and business development for the organisation.-Negotiates Financial Contracts; with customers and third parties. -Manages client interaction; in respect to incidents, Problems, Changes, risk assessment etc-Actively participated in Risk/Security/Compliance management; heavily participated in managing effectively risks and security items raised for the applications in the portfolio.-Vendor Management; effectively managed multiple vendors responsible for providing services including infrastructure for the Account.-Presenting the Monthly Governance report; to Executive customers which has monthly SLA reporting & high level statistics for incidents, problems, changes and SR etc.-Promoted growth opportunities in the account; through collaboration with sales to identify available incremental revenue.

Managed the Service Delivery of Domestic & International Payments – Payments products that are used in both premium and retail banking segments including core banking, international money transfer (SWIFT), high value payments and bulk channel processing systems. -Led Service Delivery Management Team; supporting various Tier 1/2 applications/products for Domestic & International Payments and Cyber Security portfolio. -Provides expertise in working on RFPs; for new business opportunities. -Assist and ensure team develop cost effective value adds; to increase productivity and reduce the time and effort necessary to maintain the system.-Drove the Continuous Improvement Plan; including the automation activities in the Portfolio landscape.-Managed operational and tactical issues; related to contracted services including performance metrics, reporting, escalation and customer communication as well.-Drove team to Identify and Implement service improvement programs; by proactive management of issues that could impact on service delivery.-Built and effectively managed; strong customer relationships by regularly interacting with clients and Business Partners.

Managed the Service Delivery of pre-booking appointment system where appointments for customers and reminders and internal meetings for branch staff are booked.-Analysing the Business requirements and System specifications; to understand and streamline the application -Estimation of project cost; for new business opportunities-Provide environment for Development and Test support; to develop and test the code for quality deliverables-Drove the Continuous Improvement Plan; including the automation activities in the Portfolio landscape-Built and effectively managed; strong customer relationships by regularly interacting with clients and Business Partners.

Led the Operations team for supporting and maintaining the Bank of America Data base used to service customers that call into the contact centres of the bank worldwide. These applications support account opening and various maintenance activities required for day to day sales and services.-Ensured effective Monitoring of the Application Servers; using Intrascope to ensure the stability of the application.-Coordinated the Release Management Activities; during each application release.-Provided Root Cause Analysis; in the investigation of any production issues. -Drove Bridge Line Calls; for both high priority incidents and change implementations.-Provided Permanent Resolution; for all P1, P2 and P3 production incidents.-Provided Effective Management; of customer relationships, business partners and stakeholder across the business. -Engaged in Governance Activities; including Business Continuity Planning and Monthly Governance Preparation.-Coordinated with Technical and Vendor Teams; to provide resolution for outstanding issues.

Re-Engineering of the existing online applications in ADS/O into business and presentation layers.-Managed the Design and Development; existing online application re-engineering and implemented its functionalities-Analysed and Developed; the High and Low Level Design documents-Implemented and Analysed the User Interface; to ensure prevention of defects-Prepared the Test and the Analysed Results; of the Unit Test Plan-Managed the Configuration; and provided code fixes for the Unit Test Plan