Ajay Kumar Email & Phone Number

Mumbai, Maharashtra, India

• Business Development and Account Managemento Responsible for P&L and Drive client conversations across sales lifecycle from lead initiation to sales closure across sectors; Drive consultative selling by seeking out new cross-sell/up-sell opportunities and mine portfolio of existing accounts for repeat businesso Built 25+ proposals and RFPs across India, Global, and Middle East clients across Banking, Fintech and Payments, NBFCs• Engagement Management & Client Delivery: o Manage India, Global and Middle East focused projects delivering quality output deliverables and superior value creation for clients along with project economics, resource staffing, revenue tracking, client invoicing & collectionso Liaise, network, and maintain strong relationship with senior client stakeholders to manage key client expectations• People Management:o Manage a team of 10+ consultants as part of overall span and ensured their utilization as per company standardso Coach and mentor junior members by providing leadership, feedback, and guidance across different performance area• New Initiatives: o Led hiring for FS practice with support of Talent Solution, HR and Staffing Vendors for India, Global and Middle East projects. o Led the Performance appraisal management across FS Practice for Engagement MDs over 3yrs and published Dashboard and ensured timely submission and completion

Mumbai, Maharashtra, India

• Projects• Process Transformation: o Development of SOP, Flow chart, KPI, RACI for a leading India’s Fintech Company offering Cross border remittance service - Led the Gap analysis and development of SOP, Process Flow Chart, KPI and RACI Matrix engagement for departments namely Treasury, Revenue Assurance, Biz Ops, Compliance Ops & Finance.o PA PG License Readiness Review for a leading PA - Handled the Pre-RBI process and policy reviews by finding gaps across the policies and processes of the firm w.r.t regulatory guidelines on PA/PG, AML & KYC, Outsourcing framework, Customer Grievance guidelines and suggested recommendations through Gap Report

Mumbai Area, India

• Responsible for P&L and Onboarded Clients & managed projects generating revenue of 8 Crore INR with a team of 5 Direct Reportees & 10 indirect Reportees• Projects• Advisory Projects: o Collaborated with consulting team to develop the POS India Platform solution for leading Asian Payment Processor by conducting assessment of POS related digital technology solutions, current Fintech landscape/consumer needs, and recommended on High level MPVs for further research and development by cliento Assisted in setting up the underwriting business for leading Payment Processor through policy design, standard operating procedures & risk framework for the leading payment processors in India capturing regulatory & reporting requirementso Conducted research & built Training content for leading Vietnamese Bank on Digital Bank Products, Risk Management and Assurance covering digital banking products, its business and operating model, risk management and internal audit practiceso Developed Payment Strategy capturing India’s Payment Landscape, Solution for Target clients, Financials, Enablers & Milestones • Process Reviews, System Implementation and Internal Audit:o Engaged with leading Payment Network of India to manage projects for review of regulatory inspection report, review of Govt Cash back scheme documents & Product and process audit for UPI and BHIMo Managed team of 14 to conduct internal audits across core and servicing areas for Top 4 India’s Insurance companieso Led team of 4 to execute UAT of Control document Automation Tool used to deliver SOP, Job Card, RCM, Process Flow diagrams• Risk Management Reviews:o Assisted in review of Risk Management Function for leading Bank to assess the overall risk framework, risk management policy, governance, current practice and recommend best risk management practice in line with Industry practice.

Mumbai, Maharashtra, India

• Responsible for P&L and Managed portfolio of 10 large Pre-Paid Payment Instrument partners with gross annual turnover of INR 1000 Crore + • Interacted with CXOs to devise newer business ideas & strategies for expansion• Engaged in product wise document formation like Product decks, Process flows, SOPs, regulatory submissions; implemented checklist & project plan for seamless product launch; Ensured 100% + closure of compliance & audit points • Consultative pitch of Digital Solutions for clients by mapping business use case to the product portfolio• Internal & external stakeholders management (Product/BSG/Marketing/Compliance/ Risk teams), VISA/NPCI/MasterCard, RBI

Mumbai Area, India

Corporate Strategy- Undertook roles of program management across marketing/product/operations category for varied UDIO products- Devised effective & profitable marketing plan to activate all the accounts for Transerv PG services- Developed & handled a team of 20 for promotion of UDIO product across 10 malls in Mumbai- Conceptualized, strategized and launched sales & marketing campaign for UDIO prepaid cards- Planned, Developed & implemented strategies to create & activate 1000+ UDIO cash points PAN IndiaChannel Head- Devised & implemented Online channel for market development; managed team of 1 Sr.Manager,1 TL & 10 executives generating monthly business volume of INR 5Crore- Drove a GMV base of 100% primary & 70% secondary transaction within duration of 1 month for UDIO prepaid cards- Ensured timely launch of UDIO card across multiple merchant categories in B2B & SME segment- Responsible for P&L , Costing, Staffing , Recruiting & Training , weekly performance reviewsB2B sales- Closed key accounts worth INR 10Crore per month across various industries- Managed a team of 10 ASMs for running PAN India, Pay By UDIO project for duration of 2 months- Initiated, Developed & Managed “Start-up” onboarding project to close 50 start-ups within 2 month’s time- Developed wallet solution for 50 large & SME businesses PAN India for 4 monthsRecognition- Awarded “Star Performer of month” for outstanding performance towards prepaid card launch

Bangalore

• Worked on Business Process Re-engineering of 5 core functions (FA, Quality, PR, HRM, Associate Care)• Created process maps, business process documents, system models to capture gaps in the application module • Awarded a Pre-placement Interview (PPI) offer for the Key Accounts Manager post

Bangalore

Roles & responsibilities- Worked for US based client, Ameriprise Financial Services in report generation module using Automated Control Reporting tool - Developed a prototype of application - Recruitment Management System with a team of 6 members- Initiated mentorship program & mentored on proprietary tool, Interface Balance Control Utility

Master Of Business Administration (M.B.A.), Sales, Marketing, It/Systems/Analytics

Activities and Societies: Umeed - A club dedicated towards moral upliftment of School children through weekly Art competition, Creative.

Bachelor'S Degree, Electronics Engineering, 8.3/10

- Graduated in Electronics Engineering,2011 - Awarded merit scholarship by Government of India at NIT Surat for four consecutive.