Ajay Kumar Email & Phone Number

• Managed a portfolio of accounts over $160million which includes 3rd party consumer accounts • Set workload strategies. • Handling customer escalations and all customer relations issues.• Managing customer expectations.• Managing customer service teams, processes, and polices• Negotiated settlement of accounts and reasonable payment arrangements within corporate guidelines. • Monitor and supervise the daily collection of outstanding receivables, manage collectors to optimize performance and results, establish dealer campaigns and dealer focus based on delinquency trends. • Maintained the integrity of the company policies and procedures, which is to treat every customer with the highest level of respect, both internal and external. Directly responsible for building and maintaining relationships with their clients to enhance the company collections efforts.• Develop and train Supervisors, responsible for Team building

Listed skills include E Commerce, Vendor Management, Sourcing, Team Management, and 16 others.

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  Shobhit University

  Marketing