Ajay Kumar N S Email and Phone Number

Highlights:•Handled 3 major clients.•Team management (Middle level).•Senior and technical mentor in team.•First point of contact to client and team in terms of escalations and technical issues.Key Deliverable:•Coordinating with production team and management on day to day activities. •Tracking and analysing team utilization, and accuracy metrics.•Attending client calls on weekly basis to discuss on process, and exchanging updates to manage effectively.•Responsible to ensure all client commitments are met.•Responsible for maintaining high level accuracy rate in process, and generating an effective preventive action to prevent the same error recurrence.•Assigning work to team members based on situations, and team member’s capabilities.•Troubleshoot technical issues, and responsible for educating team members on ad ops concepts. •Perform trafficking and accuracy check for ad-campaigns as required by client within the stipulated time to ensure client SLAs are met.•Giving maximum support to team on production.•Responsible for training new members on the process and tool.•Implementing new ideas for process improvement.

Highlights:• Handled 3 major customers.•Team management (Middle level).•Senior and technical mentor in team.•First point of contact to client and team in terms of escalations and technical issues.Key Deliverable:• Coordinating with production team and management in day to day activities. •Tracking and analysing team utilization, and accuracy metrics.• Attending client calls on a weekly basis to discuss on process, and exchanging updates to manage effectively.• Responsible to assure all client commitments are carried along.• Responsible for sustaining high level accuracy rate in the process, and getting an effective preventive action to forestall the same error recurrence.•Assigning work to team members based on situations, and team member’s capabilities.•Troubleshoot technical issues, and responsible for educating team members on ad ops concepts. • Perform trafficking and accuracy check for ad-campaigns as needed by the customer within the specified time to ensure client SLAs are satisfied.• Responsible for coaching new members on the process and tool.•Implementing new ideas for process improvement.

Highlights:•On-boarded 12 projects with deferent process and moved them to regular operations team successfully from implementation.•Took up initiatives to strengthen the documentation process.•Created training documents for the processes handled.•Created tracking sheet to capture utilization and accuracy of the processes.Key Deliverable:•Handling the clients quires and assist the production resources in completing their task.•Check the quality of Ad Campaigns and analyze the reports. •Check for any errors done by the resource.•Ensure to provide errors free service during the pilot phase of the process with Theorem.•Monitor and train the production resources with respect to process requirement.•Create the process documentations for every on boarding process which handles and update the same when needed.•Train the resources on the tools and assist on client’s specifications.•Create QA checklist and process document that enables smooth transition of account from the Implementation team to operations.