Ajay Pal Email & Phone Number

Ajay PalBPO Team Leader | Operations Management | Client Services | Continuous ImprovementAbout Me:With over 5 years of experience in the BPO industry, I am a dedicated and results-oriented professional specializing in team leadership, operations management, and client services. My passion lies in driving excellence through effective team management, process optimization, and a relentless focus on delivering exceptional customer experiences.Key Skills:•Team Leadership: Leading high-performing teams to achieve targets and exceed client expectations.•Operations Management: Streamlining processes and workflows to enhance efficiency and productivity.•Client Services: Building strong client relationships and providing personalized support to address their needs.•Continuous Improvement: Implementing strategies for ongoing performance enhancement and quality assurance.•Communication: Excellent verbal and written communication skills, adept at fostering collaboration and teamwork.Experience:BPO Team Leader | Alexis Global Pvt Ltd |SBI Card Process| March 2022 - Present•Mentored and guided employees to Foster proper completion of assigned duties.•Monitored team performance and provide constructive feedback to increase productivity and maintain quality standard. •Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.Senior Customer Service Representative | Radiate E Services Pvt Ltd| Jan 2019 – March 2022•Provided frontline support to customers, addressing inquiries, resolving issues, and ensuring high levels of customer satisfaction.•Recognized for consistently meeting and exceeding performance targets, including customer satisfaction scores and average handling time.•Mentored new team members and provided training on product knowledge, customer service best practices, and company policies.Education:B.C.A | CCSU, 2019Languages:• English • HindiInterests:• Internet Suffering • Playing Video GamesContact Information: Email: pajay7406@gmail.com Phone: + 91 8178668925LinkedIn: www.linkedin.com/in/ajay-kumar-pal-ji