Ajay Kumar Putnala Email & Phone Number

Aim to be associated with a progressive Organization that gives me the scope to apply my skill and to involve as a part of Team and dynamically work towards the growth of the Organization.To be a member of a prestigious organization which offers absolute exposure and a bright career.Professinal Experience:Company Name: NTT India Digital Private Limited/NTT DATADesignation: Associate Consultant and Incident ManagerTenure: December 2021 to till dateAssociate Consultant Responsibilities:Raising new tickets depends on the client's email or call.Provide updates to clients whenever requested over email or call related to the status of the ticket.Doing Ticket Follow-up every Monday to Friday.Password resets.Raising priority tickets like P1/P2’s Good knowledge over ServiceNow Ticketing Tool.Incident Manager Responsibilities:Assess the incidentStart bridge with teams requiredConfirm the business impactPromote the issue to Major IncidentSend comms to the businessConfirm issue is resolvedSend final comms to the businessUpdate the Closure Summary Prepare/Schedule PIR of the incidentCompany Name: Sarvaloka Services On Calls pvt Ltd (Housejoy)Designation: Operations Executive Tenure: February 2021 to December 2021Responsibilities:Assigning SP`s to correspondent jobs.Clearing complaint of customer.Sending SP`s to the service on time.Closing jobs and maintaining records in excel sheet.Collecting dues of SP`s.On boarding new SP.TECHNICAL SKILLS:System knowledgeMS OfficeMajor Incident ManagementBasic knowledge about ITIL process

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  Osmania University

  Human Resources Management And Services