Senior Systems Associate
Current- Handson experiece of 2.5yrs in Genesys.- Developing and Testing call flows in Genesys Pure Cloud.- Proficient in Genesys Pure Cloud Architect for call flow creation and configuration.- Skilled in configuring queues, schedules, schedule groups, profiles, and phone numbers.- Experienced in call center reporting and analysis for performance optimization- Performing system admin duties in Genesys like creating and managing agents, phone management, routing, etc.