Grow the M&E India team to deliver M&E best-in-class M&E services to our clients and to establish a strong presence in IndiaOwn CWT One program with all India Sales and Program Management Supplier management and contracting to deliver the products as per customer needsEnsure day to day operational activities of the M&E Sales & Operations Team, motivate and encouragethe team members to complete activities on-time and with a high degree of accuracy.Target existing corporate client base in India to win their short term and long term “Meetings & Events” business. To ensure the smooth communication flow and transition for new business betweenthe client and the Operations teams.Work with APAC M&E to secure regional M&E opportunities.Selectively target M&E Sales opportunities with non-CWT transient clients.Country Head and P&L owner

Responsible for ensuring a profitable and long-term relationship with CWT’s clients with portfolio size of USD 550 M. This requires a focus on optimizing the client value from its travel program, whilst ensuring CWT profitability targets are achieved. The position requires a strategic approach to the complexities of global programs, providing thought leadership, business planning, and the provision of high level contract and relationship management to the client. A key part of the role is the direction, management and co-ordination of client activities through the Client Executives that report to this function, bringing mutual benefit to both CWT and our clients. The support and guidance to direct reports and also to the Regional & National Account Managers/Directors is an integral part of the role. Setting strategy for up-selling of additional products, services and markets to accounts.• Optimize Client Relationshipso Delivering consolidated key performance indicators internally & externally.o Supporting Regional & National Account Managers in achieving the same shared goals, locally and globally.o Develop and manage regular program management reviews and an annual client program optimization plan (Business Plan).o Arrange and supervise any and all interactions with the client to optimize each line of business.o Demonstrate the overall benefit of partnering with CWT.o Identify and implement best practices.o Overall contract management and client retention.o Ensure service delivery in line with contractual obligations.• Up-selling Responsibilitieso Identify any additional revenue streams for CWT.• People Management o Ensure that all direct reports develop and manage regular program management reviews and an annual client program optimization plan (Business Plan), in line with CWT program management standards and practices.o Agree criteria and manage individual development plans for each direct report.

>Responsible for Air(Airline segments), Land and Sea(Hotel,Car and Cruises) BD>Budgeting (numbers and costs)/Target Setting for Air and Non Air segments>Define and drive KRA' s for sales managers/teams across Northern India(Delhi NCR, Punjab, UP, Rajasthan and Srinagar)>Directly liaise with vendors( Airlines, Hotels, Cars, Travel Insurance, Travel Agent network TMC, Regional Accounts, Key Accounts, OTA's, Consolidators, Standalone and Training Schools)>Strategic placement of products,pricing and contracting > Sniffing emerging markets and setting up offices>Conduct-Process Audits, BRM's,Client profiling and PMP for volume based migrations of Key Accounts >Work closely on legal documentation and vetting contracts>Lead and Drive Hospitality leg for India and engage Sales Managers across India to pitch non air segment to penetrate and generate higher revenues>Comprehend and articulate the value of hospitality offering from an agency’s perspective and develop marketing strategy (via host and Internet) and promotions>Liaison with various hotel chains and global aggregated content providers. Partner market/integrating various chains and aggregators to participate in the meta book and shop platform - Travelport Rooms and More for India market(27 aggregators like Expedia,Agoda, Hotelsbed, Miki, Priceline,Laterooms,Booking.com etc.)> Recruit executive, AM and Managers for Sales in NCR, Punjab,Rajasthan and UP.> Train sales managers on mapping the right products and company strategy, implementation of Sales force CRM tool.>Identifying new business opportunities to penetrate tier 2/3 markets by market research and data analysis> Motivate and synergies across various ops verticals, group companies,cultures and countries

*Lead the migration project of Carlson Wagonlit Travel on behalf of the India NDC of Travelport Galileo GDS*Scope and implement Galileo GDS adoption and change management at all branches of CWT in a phased manner across India*Work closely with the leadership teams at CWT India, CWT Global, ITQ and Travelport for the complex and huge volume migration*Aligning strategies and formulating processes for this large acquisitions amounting to contribute over 1 million segments per annum.As a Sales Effectiveness Manager*Standardise sales processes and tools across India *Creator and Coordinator for a learning academy for sales across India*Owner of customer ready messaging*Maintaining and building a product demo team/sales engineer team*Bridge between Marketing and Sales across India*Create a market segmentation and mentor sales staff across the country.*Lead the internal e-zine, create and maintain an online sales solution library*Innovate to increase sales and meet the targets*Train sales staff on Strategic Value Analysis (SVA)*Adoption of CFS-Customer Focused Selling and Value preposition.

This was a first time in InterGlobe that, based on a feedback across India from Sales this job was created at a national level-bridging the gap between marketing outputs and sales inputsOn being selected for this job I was able to connect to various departments including marketing, product, finance, e-commerce and key relationship. In this role I got the in-depth analysis for tools such as SVA and took ownership of this tool surrounding the customer at a national level. Interglobe learning academy-ILA was then launched and I was able to contribute towards the pre work for sales coaching as well as for role plays and coaching on the SVA.I was able to formulate standardized tools such as Business Review Templates, Sales Pitch Presentations, Training Presentations, SVA, SVA Junior, tips and tricks, Galileo product lists, product presentations etc. These tools ensured there was structure and consistency within the organisation and were of great benefit to sales and account managers. One of my best contributions to Galileo still remains to be the conceptualisation and implementation of Galileo Tambola. We were able to manage 3 important aspects out of this -1)2 lacs incremental segments 2) Strong Vendor relationships 3) Perception of ‘we care’ and of being the first in the trade to hit each POS across India for any marketing promotion, engaging people on a day to day basis.This was the first time were I could use my sales mindset, analytical skill and market intelligence on one platform and was able to bridge the gap between the sales department and marketing. I was recognised for strategically hitting the customer psyche and this game adapted to local business requirements and worked in an ever changing multi cultural Indian environment. It was appreciated across the industry. Every sales executive was facilitated to delight the customer through this innovation and change, out of the box thinking.