Ajay Mahato Email & Phone Number

• 1.5+ Years of experience as a ServiceNow Developer.• Managed end-to-end processes for Incident Management, Change Management, and Problem Management, ensuringstreamlined operations and timely resolution.• Worked on enhancing Customer Service Management (CSM) functionalities, including case management and self-serviceportals to improve customer experience.• Customized and developed Service Portals to meet specific business requirements, improving user interaction andsatisfaction.• Experienced with Business Rules, UI Policies, Script Includes, UI Actions, and Client Scripts for tailoring ServiceNowapplications to business needs.• Strong experience in integrating external systems with ServiceNow using REST APIs for seamless data exchange andprocess automation.• Expertise in designing and customizing form layouts to align with business processes and user requirements.• Strong team player with demonstrated leadership skills, able to work independently and in diverse teams.• Committed to continuous learning and staying updated with the latest trends and technologies in ServiceNowdevelopment.