As an IT professional with diverse experience, I specialize in system administration, network management, and IT support across technology and security sectors. At J. M. Enterprise, I maintained hardware and network infrastructure for 200+ employees, boosting technology adoption by 90% through clear documentation and training. At ScrumBees Technologies, I managed IT infrastructure, optimized performance, implemented security measures, and ensured minimal downtime. I also collaborated with vendors and trained end-users on best practices.Currently, as an IT Helpdesk Technician at HR Security Guard, I conduct security assessments, mitigate vulnerabilities, and enhance operational efficiency, reducing security incidents by 15%.My strong technical skills, coupled with effective communication, enable me to drive results and deliver reliable IT solutions.