Handling team for mortgage operations, disbursement, reconciliation, NACH registration, issuance of Foreclosure Letter / List of Documents, preparing data allocation for the entire service unit and MIS for stakeholder / management, Handling and providing solution to the customer complaints received through Social Media, National Consumer Helpline, RBI-Ombudsman, Senior Management, Grievance ID, Nodal channel, call centre-email/chat/phone by co-ordinating with different departments and teams, Doing Root Cause Analysis (RCA), suggesting and implementing Process Improvement, managing stakeholders, mentoring new-comer staff, Handling outsourced staff, Handling internal audit, Assisting development of web applications used internally in the company. Providing inputs for Machine Learning (ML) and auditing the output, Providing Training and Support for some Softwares and process, Analysing the need and 
Developing Excel Programs as per requirement, Maintaining UPM (User Profile 
Maintenance)

Nodal Complaint Management at Axis Bank at Navi Mumbai

Banking Operations ,CMS, Clearing, Cash, Customer Service, Cross Sell

GRADE DEPUTY MANAGER

WORKED IN THANE PHONE BANKING UNIT OF ICICI IN CREDIT CARD AND CURRENT ACCOUNT DEPARTMENTS, WAS A PART OF PILOT PROJECT, LETER WORKED IN MAIN BRANCH AND BUTIBORI BRANCH AT NAGPUR

Corporate Trainer, Specilist for Training C and C++.Also took training of Oracle.