• Design network architecture that satisfies customer requirements and achieves the highest level of availability given the available hardware. • Coordinate with customer technical staff to layout device interconnection, and configure appropriate settings and features to allow for optimal data transfer between network connected devices.• Layout timelines, determine the impact of changes, and devise approaches to integrate new hardware, migrate away from old hardware, or reconfigure existing hardware.• Create network diagrams that map out physical and logical connections between customer network devices and visualize changes to the customer network using Microsoft Visio.• Troubleshoot network impacting event for customers by locating the root cause of the impact, proposing solutions, and implementing proposed solutions using diagnostic tools such as Cisco ASA packet tracer, F5 iHealth, Wireshark, and Fiddler.

• Collaborate with Network Architects on network layout designs and implementations. • Implement network switching solution for individual data centers.• Work with customer technical staff for technical details, and customer management to schedule impacting changes.• Install Cisco's ACI platform to allow customers to fully utilize redundant network paths within the data center and provide easily scalable networks with a centralized management platform that allows a higher granularity of security than traditional networks. • Implement F5 BIG-IP devices to help configure a highly customizable platform that provides server load balancing and security services to their data center. • Implement Cisco Adaptive Security Appliance (ASA) or FirePOWER device to help customers define and deploy data security via network firewall, intrusion prevention/detection, and virtual private networks (VPN).

• Prepared for and passed networking certification exams. • Planned and implemented customer network solutions.• Documented and troubleshooted customer network solutions.

• Assist employees in fixing problems getting laptops connected to the network, loading email applications, cleaning viruses, and setting up employees with new laptops. • Took calls and resolved issues reported by employees including application problems, operating system problems, network access, hardware issues, and IP phone issues. • Managed queue of incident tickets and documented step-by-step instructions of resolving known issues.• Managed Lease Rollover project by ensuring laptops that were coming off lease were replaced, erased of all data, and shipped back to the leasing company, while also managing interns as they assisted.

• Created laptop configurations and managed company laptop inventory by maintaining a working copy of Windows XP and Windows 7 customized with the standard software and created for a specific model of laptop that contained all the necessary updated device drivers to apply to new laptop hard drives, as well as adding additional software and customizations based on the user's role.• Setup employee laptops and assisted Service Desk with issues by installing software, transferring files, mapping network printers, resetting passwords, setting up applications, cloning user hard drives to new laptops, resetting IP phones, troubleshooting application issues, and troubleshooting network connectivity issues on laptops.• Assisted Network Administrators in preparation for core switch upgrade by labeling and documenting network cables attached to the existing core switch, ran new cables from the distribution patch panels to the new core switch, tied the old and new cables together, and documented which interfaces had been migrated during the change window.

• Collaborated with the IT director to research industry standard practices, and adapt current unwritten processes to conform to the standards, and worked to document these processes. • Helped write the procedures the IT department needed to perform to retrieve assets, disable accounts, transfer cell phone numbers back to employees from the corporate account during the Employee Separation process.• Assisted the IT department in documenting other procedures such as configuring phone extensions, voicemail boxes, and IP phones.• Managed around 200 corporate cell phone accounts on company's AT&T and Sprint corporate accounts, including finding anomalies and creating a monthly report for the CIO, as well as provided internal support helping employees transfer phones on and off of the corporate plan.

• Collaborated with the IT Director to create flowcharts that outlined the processes and procedures based on industry standard practices, and customized these processes to fit the needs of the business in order to support the Asset Management lifecycle, including processes for asset procurement, asset deployment, asset tracking, asset replacement, asset retirement, and asset disposal.• Created a professional procedural document for Asset Management process which outlined the step-by-step decision making process for the Asset Management lifecyle. This documentation served as a runbook and reference guide for the IT department.• Tested and compared CMDB software for Asset Management by researching and downloading trial versions of centralized database software that could track the lifecycle of IT assets purchased or leased by the company. Compared and contrasted features, usability, and costs, and presented findings to the IT Director for a final decision.