BREIF DISCRIPTION OF JOB HANDLING:-Supervise the front desk team including check in/out procedures.Distributing and sorting the mail. Co ordinate with the other department for smooth operation. Handling Guest and complaints management. Intract with Guest as much as possible. Understand the upselling techniques. Check the Guest folios and billing instructions with supporting. Maintaining the manager log book and Front log book. Up to date with the hotel position,special events and VIP's. Respond the telphone regarding reservation inquiries and guest concerned. Supervise and trained the staff and allocate their duties. Support team members in handling guest requests for positive outcome is achieved.Ensure that Reception are fully aware of any relevant feedback from Guests & other dept. Demonstrate a high level of customer service at all timesUnderstand all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. Monitor the appearance, standards and performance of the Front Office Team with an emphasis on traini

BREIF DISCRIPTION OF JOB HANDLING :-Supervise the front desk team including check in/out procedures.Distributing and sorting the mail. Co ordinate and scheduled the meeting with the client. Conduct briefing for two way communication.Take over from the previous shift and check the log book for follow up with action.Ensure that all staff are reporting on time with proper uniform and well groomed.Handling Guest and complaints management. Maintaining Daily, Weekly and monthly reports. Preparing SLA Report to identify the potential challenge and plan corrective action.MIS Management. Supervise and trained the staff and allocate their duties. Support team members in handling guest requests for positive outcome is achieved.Ensure that Reception are fully aware of any relevant feedback from Guests & other dept. Demonstrate a high level of customer service at all times.Advise team for special events or VIP Guests in the hotel.Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork.Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards.adhere to Organisation Standards. maintain good working relationships with Team Members.