Strategic Planning and ExecutionPartnership and Network ManagementStakeholder EngagementRevenue and Growth ManagementTeam Leadership and Collaboration

As campus Manager at Gills College Australia, I was instrumental in overseeing all aspects of campus operations, compliance, stakeholder engagement, and student support. My role encompassed a dynamic blend of strategic leadership, operational management, compliance oversight, and external engagement.Key Responsibilities1. Policy Development and Governance• Policy Formulation and Implementation: Reviewed and enforced institutional policies ensuring they adhered to the VET Quality Framework, National Code 2018, ESOS Act, and other legislative requirements critical to the operations of international student programs.• Risk Management: Conducted risk assessments to mitigate non-compliance and protect the institution from penalties or reputational damage. 2. Compliance and Audit Management• Audit Leadership: Spearheaded internal and external audit processes, ensuring the institution's readiness by maintaining meticulous documentation and records as per ASQA and CRICOS requirements.• Continuous Monitoring: Established a compliance calendar and ongoing internal review processes to identify and address gaps proactively.• Data-Driven Reporting: Ensured accurate and timely data submission to regulatory bodies like ASQA, using systems like AVETMISS and PRISMS for monitoring compliance.3. Strategic and Operational Leadership• Strategic Planning• Operational Efficiency4. Student Services and Retention• Student Support Systems• Retention Strategies5. Stakeholder Engagement and External Representation• Industry Partnerships• Education Agent Collaboration• Professional Networking6. Continuous Improvement and Innovation• Feedback-Driven Change• Technology Integration: 7. Leadership and Team Management• Team Development:• Conflict Resolution• Performance Monitoring

• Delivered training and assessment in Community Services. Cert. III in individual Support • Developed and facilitated industry-based learning activities to bridge theory and practical application.• Supported student progression through individualised guidance and group sessions, fostering an inclusive learning environment.• Maintained compliance with ASQA standards and college benchmarks, participating in audits and continuous improvement initiatives.

• Provided personalised support to individuals with disabilities, promoting independence and social engagement.• Assisted with personal care, mobility, transportation, and daily living tasks while respecting client dignity.• Organised recreational activities, fostering community engagement and enhancing quality of life.• Administered medications, monitored health progress, and reported changes to healthcare professionals.• Ensured a clean and safe living environment, adhering to infection control protocols.

Delivered tailored, client-focused support to individuals with diverse disabilities, fostering autonomy, self-confidence, and community participation.• Provided comprehensive assistance with personal care tasks, including hygiene, grooming, dressing, and mobility, while maintaining the highest standards of dignity and respect.• Supported clients in managing daily living activities such as meal preparation, and household chores, and enhancing their ability to live independently.• Safely transported clients to appointments, community events, and social engagements, ensuring punctuality and a supportive presence.• Administered prescribed medications with precision, monitored physical and mental health status, and promptly reported significant changes to healthcare professionals for proactive care.• Maintained a clean, organized, and hazard-free living environment by adhering to rigorous infection control and safety protocols, minimizing health risks.• Communicated effectively with clients, families, and multidisciplinary teams to create personalized care plans aligned with the client's unique goals and needs.

• Supported elderly clients with daily living activities, personal care, and mobility assistance.• Monitored health and medication schedules, reporting changes to healthcare teams as needed.• Encouraged active lifestyles by assisting with exercises and community engagement.• Maintained accurate records of care provided, ensuring effective communication with families and healthcare providers.