Overall Ownership for driving Outsourcing Services under Ministry of Finance (MOF) initiative of deploying ATMs for 26 Public Sector banks. This is first time NCR is exploring total Transaction based Outsourcing solutions To install and manage 7373 ATMs under MOF across two clusters i.e. Kerala and Bihar & Jharkhand. The deployment will be over two year. Complete ownership of P&L and driving profitability of the channel.To work on building team for creating site funnel… Show more Overall Ownership for driving Outsourcing Services under Ministry of Finance (MOF) initiative of deploying ATMs for 26 Public Sector banks. This is first time NCR is exploring total Transaction based Outsourcing solutions To install and manage 7373 ATMs under MOF across two clusters i.e. Kerala and Bihar & Jharkhand. The deployment will be over two year. Complete ownership of P&L and driving profitability of the channel.To work on building team for creating site funnel to site execution to deployment to life cycle support of the site.To manage cross functional team of TIS, Project Management and Managed services team to drive the efficiency and most importantly driving Transactions on the channel.Driving NCR strategic programs and process improvement with regards effectively managing the Cross functional efficiency between the different functions. Show less

Managing and lead the team of 600+ Services professional spread across the country.Overall P&L responsibility for Services business - Revenue and Margins targets along with other financial objectives for 2011 with special focus on Margin Expansion.To drive Customer Loyalty. Expanded the Service Delivery to solutions outside ATMs and Payment Solution.Supported and implemented CSS strategies, programs and procedures to drive the NCR culture. Effectively… Show more Managing and lead the team of 600+ Services professional spread across the country.Overall P&L responsibility for Services business - Revenue and Margins targets along with other financial objectives for 2011 with special focus on Margin Expansion.To drive Customer Loyalty. Expanded the Service Delivery to solutions outside ATMs and Payment Solution.Supported and implemented CSS strategies, programs and procedures to drive the NCR culture. Effectively managing the Cross functional dynamics with in the organization. Show less

Managed and lead the Team of 10+ Executive Services Manager and Services Account ManagerManaged Key Account like State Bank of India, HDFC, PNB, ICICI, Canara Bank, etc. Ensured the 100% Capture rate and fostered strong bonding between Customer at Corporate level and WCS by regular Customer meetings.

To develops and executes the business plan for the Division while providing guidance, action planning and implementation. Reviews operations and presents Division reviews while ensuring implementation of strategies, programs and procedures. Manages the business to achieve profit, revenue and assigned financial objectives.Rolled out the subcontractor program to improve the attainment of customer SLA’s and reduced the cost of operations.Mentoring, developed and presented new… Show more To develops and executes the business plan for the Division while providing guidance, action planning and implementation. Reviews operations and presents Division reviews while ensuring implementation of strategies, programs and procedures. Manages the business to achieve profit, revenue and assigned financial objectives.Rolled out the subcontractor program to improve the attainment of customer SLA’s and reduced the cost of operations.Mentoring, developed and presented new customer solutions with team of Solution Architects. Show less

To Head the team of 170+ IT professionals (8 Territory Managers / 2 Account Support and 160+ Customer Engineers) to ensure efficient field Service delivery as per committed SLA to the customers.Created an ethical, compliant and non-retaliatory environment by promoting and adhering to the NCR’s Code of Conduct.Met operation and financial performance parameters month on month.Ensured service delivery to the customer as per agreed SLA’s.Special drive for Talent… Show more To Head the team of 170+ IT professionals (8 Territory Managers / 2 Account Support and 160+ Customer Engineers) to ensure efficient field Service delivery as per committed SLA to the customers.Created an ethical, compliant and non-retaliatory environment by promoting and adhering to the NCR’s Code of Conduct.Met operation and financial performance parameters month on month.Ensured service delivery to the customer as per agreed SLA’s.Special drive for Talent Management and Retention. Show less

To Head team of 100+ professionals (Architects and Civil Engineers) to ensure Site construction for TIS sites within stipulated time frame and ensure the same quality standard across the India.Total focus on Project Management Techniques and reviewed all the process and procedure followed by the team to ensured that smooth rollout and total customer satisfaction.Total P&L responsibility to generate Revenue and increase profitability by effective Vendor management techniques.

To ensure the 100% Capture rate and not to loose any account to third parties and to ensure the strong bonding between Customer at corporate level and WCS by regular Customer meetings. Actively ensured the adherence of all the committed SLA’s to the customers with close interaction between Account Support and service delivery team.

Managed all the deliverable's of WCS for SBI i.e. Management Centre, TIS and ATM Deployment.Actively involved in the project planning / project schedule tracking and monitored Management Centre and TIS.Regular interacted with Customer to give update on progress and acted as part of steering committee from NCR.

Headed the Service Delivery team for North & East part of India for supporting ATMs and Payment Solution equipments.Main objective was to strengthen the support infrastructure by adding field engineers and locations in North & east part of the country and major responsibility is for training and skills enhancement for all the Customer Engineers during that period.