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Ajay Saraf Email & Phone Number
Director - Customer Success and Strategic Accounts
at
Tetherfi
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 100%
Current company
Role
Director - Customer Success and Strategic Accounts
Location
Pune, Maharashtra, India
Company size
Who is Ajay Saraf? Overview
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Quick answer
Ajay Saraf is listed as Director - Customer Success and Strategic Accounts at Tetherfi, a with 237 employees, based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Ajay Saraf.
Ajay Saraf previously worked as Director - Customer Success & Strategic Accounts at Tetherfi and Senior Project Manager at Standard Chartered Bank. Ajay Saraf holds B.E., Computer Science from Sri Vaishnav Institute Of Technology And Science.
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Tetherfi
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Profile bio
About Ajay Saraf
Expertise in Contact Center transformation programs, Omni Channel Implementations, Speech IVR, Speech Analytics, Voice Biometrics, Recorder, WFM, Email, Chat. Domain expertise in Banking and Telecom industries.- Building and Leading development/ delivery team.- 20 years of experience in CI/ CX Management- 12 years of experience as Project/ Program Management- 2 years practicing & certified Agile Scrum Master.In my current role as scrum of scrum, I am leading a pioneering global contact center transformation program, which builds an evergreen, scalable & managed platform. This multi-million-dollar Omni-Channel platform is beefed with multiple squads totaling to 30+ member team.
Listed skills include Software Project Management, Cti, Call Center, Contact Centers, and 11 others.
Current workplace
Ajay Saraf's current company
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Tetherfi
9 roles
Ajay Saraf work experience
A career timeline built from the work history available for this profile.
Director - Customer Success & Strategic Accounts
Current
Dec 2020 - Present
Senior Project Manager
- Managing IVR portfolio under Voice & Virtual group technology- IVR/ CTI transformation journey for various markets - Implementation of Voice Biometrics along with IVR transformation - Stakeholder management, financial management, team management, Vendor management.
Jul 2016 - Dec 2020
Senior Project Manager
Worked with Avaya Singapore Pte Ltd as a Project Manager and acted as a Program Manager for one of the strategic Avaya client. The key roles and responsibilities are:- Overall delivery management - Managed multiple parallel projects including contact center technology transformation project. - Omni channel (Voice, Email, SMS, Chat) implementation along with Nuance Open Dialogue Speech IVR, Voice Biometrics, Verint Call Recorder, QM and Desktop Process Analytics - Change Management… Show more Worked with Avaya Singapore Pte Ltd as a Project Manager and acted as a Program Manager for one of the strategic Avaya client. The key roles and responsibilities are:- Overall delivery management - Managed multiple parallel projects including contact center technology transformation project. - Omni channel (Voice, Email, SMS, Chat) implementation along with Nuance Open Dialogue Speech IVR, Voice Biometrics, Verint Call Recorder, QM and Desktop Process Analytics - Change Management and Pre-Sales ▪ Sub-contractor selection, negotiation & financial management. - Managed over USD 3M budget across multiple projects. Show less
Jun 2012 - Jul 2016
Onsite Business Analyst & Delivery Manager
- Onsite deputation as Business Analyst for implementation of Citibank IVR transformation project. - Production Support (L1/L2/L3) with Servion Onshore/ Offshore team- Onsite delivery manager for Servion Global Solutions
Sep 2009 - Jun 2012
Project Manager
Managed one of the biggest Servion client then - Citibank group technologies to deliver one of the most strategic IVR consolidation project.- Centralized, Dynamic, Scalable, Modular & Common Code base IVR application for all Citibank South East Asia retail markets (Citiphone). - Onshore delivery manager, Business Analyst & Project Management - Managing Onshore/Offshore delivery team.
Mar 2008 - Jun 2012
Onsite Delivery Lead & Support Engineer
Servion Global Solutions
- Onsite support engineer for all Servion direct client and Avaya clients.- Additionally managed onsite delivery, team lead role, project co-ordination role for various Servion project delivery for Malaysia based clients.
Jun 2005 - Feb 2008
Sr Software Engineer
Reliance Infostreams Pvt Ltd
- To develop/ enhance Avaya IR based IVR application, testing and Production rollout- To manage Avaya PBX G3R11 for new call-flow/ agent group/ vectoring/ routing development. Define and Manage PBX numbering plan for enntire call-center. - 24 x 7 technical support to Reliance Infocomm call-center- Custom application development in VC++ based on requirements.
Sep 2002 - May 2005
Application Developer
New Era Infotech Private Limited
- IVR application development for Dialogic/ Brooktrout based telephony card- Technical consultation- Application architect- Development using C/C++/ VC++
Aug 2000 - Sep 2002
Team & coworkers
Colleagues at Tetherfi
Other employees you can reach at tetherfi.com. View company contacts for 237 employees →
VS
Vinod Srinivasan
Colleague at TetherfiSingapore
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YA
Yashwanthkumar Arivazhagan
Colleague at TetherfiKanchipuram, Tamil Nadu, India
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TS
Trishul Shetty Adyar
Colleague at TetherfiBengaluru, Karnataka, India
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LS
Laxman Shenoy
Colleague at TetherfiBangalore Urban, Karnataka, India
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AM
Amitha Maithry
Colleague at TetherfiBengaluru, Karnataka, India
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RM
Rakesh M H
Colleague at TetherfiKarnataka, India
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PS
Pradeep Shetty
Colleague at TetherfiMangaluru, Karnataka, India
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BA
Bharish Alva
Colleague at TetherfiMangaluru, Karnataka, India
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RR
Rakshan Rai
Colleague at TetherfiSingapore
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RC
Rajath C
Colleague at TetherfiBengaluru, Karnataka, India
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Vinod Srinivasan
Colleague at TetherfiSingapore
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YA
Yashwanthkumar Arivazhagan
Colleague at TetherfiKanchipuram, Tamil Nadu, India
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TS
Trishul Shetty Adyar
Colleague at TetherfiBengaluru, Karnataka, India
View →
LS
Laxman Shenoy
Colleague at TetherfiBangalore Urban, Karnataka, India
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AM
Amitha Maithry
Colleague at TetherfiBengaluru, Karnataka, India
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RM
Rakesh M H
Colleague at TetherfiKarnataka, India
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PS
Pradeep Shetty
Colleague at TetherfiMangaluru, Karnataka, India
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BA
Bharish Alva
Colleague at TetherfiMangaluru, Karnataka, India
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RR
Rakshan Rai
Colleague at TetherfiSingapore
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RC
Rajath C
Colleague at TetherfiBengaluru, Karnataka, India
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1 education record
Ajay Saraf education
-
Sri Vaishnav Institute Of Technology And Science
FAQ
Frequently asked questions about Ajay Saraf
Quick answers generated from the profile data available on this page.
What company does Ajay Saraf work for?
Ajay Saraf works for Tetherfi.
What is Ajay Saraf's role at Tetherfi?
Ajay Saraf is listed as Director - Customer Success and Strategic Accounts at Tetherfi.
Where is Ajay Saraf based?
Ajay Saraf is based in Pune, Maharashtra, India while working with Tetherfi.
What companies has Ajay Saraf worked for?
Ajay Saraf has worked for Tetherfi, Standard Chartered Bank, Avaya, Servion Global Solutions, and Reliance Infostreams Pvt Ltd.
Who are Ajay Saraf's colleagues at Tetherfi?
Ajay Saraf's colleagues at Tetherfi include Vinod Srinivasan, Yashwanthkumar Arivazhagan, Trishul Shetty Adyar, Laxman Shenoy, and Amitha Maithry.
How can I contact Ajay Saraf?
You can use AeroLeads to view verified contact signals for Ajay Saraf at Tetherfi, including work email, phone, and LinkedIn data when available.
What schools did Ajay Saraf attend?
Ajay Saraf holds B.E., Computer Science from Sri Vaishnav Institute Of Technology And Science.
What skills is Ajay Saraf known for?
Ajay Saraf is listed with skills including Software Project Management, Cti, Call Center, Contact Centers, Ivr, Pre Sales, Program Management, and Project Management.
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