Ajay Shukla Email and Phone Number

Delivered lectures on subjects Logistics, Supply Chain Management, Information Technology & Operations Management to undergraduate/postgraduate students.Designed and implemented course curriculum and assessments.Mentored students and provided guidance on academic projects and research.

Drove service delivery and improved Enterprise IT services to 20,000+ end usersProvided IT support services, troubleshooting and system operationProvided complete IT technical support services and assisted global management teams to ensure efficient business processes.Contribution to the application roadmap and visionImmersion in the business to have a comprehensive view of existing processes and dataDesign of solutions in collaboration with users to improve both business quality and efficiencyElaboration of the user storiesProduct backlog prioritizationClose collaboration with developersCoordination of developments and deliveries with other stakeholdersProduction follow-up: performances, new features adoption, enhancements to be plannedPrepared monthly reports on specifications and activities for each project

Operations ManagementManaging customer service operations inclusive of implementing short / long term plans; managing teams with focus on excelling business targets & service delivery metrics.Assessing customer feedback, evaluating areas of improvements & providing critical feedback.Reviewing of MIS reports, P&L Statements & other statements with a view to apprise management of Process operations and assist in critical decision-making process.To review Budgets & make Strategies to achieve the same in allotted span of time.To get Operational Cost and Other Overhead Expenses under control.To work on Pricing Strategies of the Products.Quality ComplianceSetting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SOP’s and work processes.Creating awareness for driving the process improvement strategy & methodology and ensuring maximum operational efficiency.Process ManagementMapping client’s requirements; assisting in developing, implementing and transitioning of process, customizing Processes in line with the guidelines specified by the company policies.Preparation & Implementation of Standard Procedures, Manuals to facilitate smooth functioning of process.Team ManagementTraining & monitoring performance of the team members for maintaining excellence in the process operations.Creating and fostering a healthy environment which facilitates high performance of team members and accomplishments of organizational goals

Drives Sales Growth Analyzing business information looking for trends andIdentifying root causes.To solve issues and executes sound business decision thatImprove performance Address area of opportunities Set goals and track resultsInvolve entire team by communicating goals, results, and action planBCC (Business Cost Control)To take accountability for all controllable profit line items on P&LTo execute system to control cost of sales to include effective ordering and inventory To do effective scheduling to meet cost of labor costTo focus on (Rolling grades of the Restaurant) Rolling grades which are measured on mystery Dinner reports and Manager Verification reports done by the Area Supervisor.L.S.M (Local Store Marketing)To take accountability for understanding all in store marketing promotionTo do local store marketing in trade area, becoming integrated into the community To look after new promotion execution and to focus on sales Building activities and do reports for the same.M & R (Maintenance and Repair)To ensure store is well maintained including cleanliness To follow maintenance schedule for equipment maintenance and plan preventive maintenance accordingly Co-ordinates with the Call Center for the preventive maintenance of the equipment as per P.M Calendar.To conduct health and safety, cleanliness audits.To conduct food safety and quality audits. To train V.I.P and floor Managers and S.R.F.M on P.M’s and weekly calibration.UtilitiesTo control Gas Electricity, water and to analyze budget and make a tracking for the same.Team Building & TrainingTo handle all employee concerns with a sense of urgencyTreat each team member fairly and with respect To provide coaching to team members to improve performance and ensure their growthSource,train,retain, and develop team members that improve Guest experience

Maximize area sales performance and drive profits. Sales forecasting and apportioning targets across teams. Reviewing business performance in line with budgetary control Asset & Equipment maintenance

Inventory Management,cost control,business planning, Brand promotion, shift management, customer service...