As a IT helpdesk representative, I provides technical support and assistance to users experiencing issues with hardware, software, or network systems. My main responsibilities includes:**Troubleshooting**: Diagnosing and resolving technical problems via phone, email, or chat.**User Support**: Assisting users with software applications, hardware setup, and system access.**Ticket Management**: Logging issues in a ticketing system and tracking their resolution.**Documentation**: Creating and maintaining support documentation and guides for users. **Training**: Providing basic training to users on new technologies or software.**Escalation**: Forwarding complex issues to higher-level IT staff when necessary.**System Maintenance**: Assisting with routine maintenance and updates for IT systems.Overall, I play a crucial role in ensuring that technology runs smoothly within an organization.

A GUIDE FOR B2B , Researching and validating to extract accurate data from database,Cold calling all geography location as per time zone , Modernize recent updates and required information as per client's prospects and demand.

Responsible for goods and services delivering to Clients in appropriate and efficient manner, Following up and co-ordinating with Logistics and Warehouse Team as per customers concerns, Escalating customer's concern as per required actions toward"s delivered product and services, Following up with Repair & Maintenance Department , Delivery department etc.

Working as a Customer Service Executive,Handling customers queries related to their subscription and delivered products.

Assistance Coordinator