Ajay Pandey 🎯 Email & Phone Number

Noida, Up, In

Plaxonic technologies is a proficient IT & BPM company, which provides services to enterprises across the world. Ever since its inception, Plaxonic has been growing rapidly. As a company, we strive for excellence, flexibility, and tailor-made solutions to our customers. This provides us with an edge over the competition. Together we head to a bright future, counting on our past experiences.Our high-quality services and support have earned us the reputation of the premier solution… Show more Plaxonic technologies is a proficient IT & BPM company, which provides services to enterprises across the world. Ever since its inception, Plaxonic has been growing rapidly. As a company, we strive for excellence, flexibility, and tailor-made solutions to our customers. This provides us with an edge over the competition. Together we head to a bright future, counting on our past experiences.Our high-quality services and support have earned us the reputation of the premier solution providers. This has helped us to maintain an exceptional customer retention rate. Our greatest strength lies in our quality policy and our professional approach to the execution of the project.Responsibilities:>To improve customer service quality, Customer support, To achieves customer service objectives, To provide with technical resources to the team> Understand current systems and sales motions, and work with relevant stakeholders to build scalable sales processes> Evaluate and Analyzes Customer Needs> Achieve growth and hit sales targets by successfully managing the sales team.> Managing customer's account after-sales> Quote preparation for the client after a deep analysis of their SRS document> Onboards New Clients> Design and implement a strategic business plan that expands the company’s customer base and ensures its strong presence.> Own recruiting, objectives setting, coaching, and performance monitoring of sales representatives.> Build strong, long-lasting customer relationships by partnering with them and understanding their needs.> Present sales, revenue, and expenses reports and realistic forecasts to the management team.> Making sure customer is being retained for the long term. > Identify emerging markets and market shifts while being fully aware of new products and competition status.> Managing the client's project end to end > Knowledge Of Tools Like - Zoho CRM, LinkedIn, LinkedIn Sales Navigator, Clickup and Zoominfo Show less

Responsibilities:> Meeting business goals & objectives.> Analyzing the efficiency and costs of existing business processes. Identifying areas of improvement.> Creating and presenting process improvement reports.> Overseeing the implementation of new business processes.> Managing improvement teams > Updating process and procedure policies.> Conducting ongoing analysis of processes in line with industry regulations.> Stating up to date… Show more Responsibilities:> Meeting business goals & objectives.> Analyzing the efficiency and costs of existing business processes. Identifying areas of improvement.> Creating and presenting process improvement reports.> Overseeing the implementation of new business processes.> Managing improvement teams > Updating process and procedure policies.> Conducting ongoing analysis of processes in line with industry regulations.> Stating up to date with the latest technology and improvement strategies. Show less

Amazing7 Studios(Owned By Plaxonic Technologies ) is a Florida-based website design and development company with a proven record of creating appealing & functional websites that garner rewards for years. Our team is always looking forward to outgrowing its talent and adding more to its creativity & knowledge, which is the reason every website made by us remains one of its kind no matter how many websites make their way into the corporate world.Customer service is our forte and staying… Show more Amazing7 Studios(Owned By Plaxonic Technologies ) is a Florida-based website design and development company with a proven record of creating appealing & functional websites that garner rewards for years. Our team is always looking forward to outgrowing its talent and adding more to its creativity & knowledge, which is the reason every website made by us remains one of its kind no matter how many websites make their way into the corporate world.Customer service is our forte and staying unparalleled is our mission. We analyze every project carefully, focus on areas of improvement and create a website that has all the vital elements instilled in it. Every business has its own individuality for us, hence, we assure giving it the look and features that maintain its uniqueness.Responsibilities:> Customer/ Business needs analysis > Understand current systems and sales motions, and work with relevant stakeholders to build scalable sales processes> Evaluate and Analyzes Customer Needs> Achieve growth and hit sales targets by successfully managing the sales team.> Managing customer's account after-sales> Quote preparation (with help of other team's input) for the client after a deep analysis of their SRS document> Onboards New Clients> Design and implement a strategic business plan that expands the company’s customer base and ensures its strong presence> Oversee the sales process to attract new clients> Account management > Post sales account management > Project management > Knowledge Of Tools Like - Zoho CRM, LinkedIn, LinkedIn Sales Navigator, Clickup Show less

Genexis Business Process Services Pvt Ltd is one of the hugely regarded India based BPO Service Provider Company. The company specializes in the field Information Technology providing end-to-end business processing outsourcing solutions to its global customers. Ever since we entered in the vast word of BPO, we have been continuously expending our business horizons as well as maintaining everlasting relationships with our clients. Our services are based on quality delivery, trust, and confidence… Show more Genexis Business Process Services Pvt Ltd is one of the hugely regarded India based BPO Service Provider Company. The company specializes in the field Information Technology providing end-to-end business processing outsourcing solutions to its global customers. Ever since we entered in the vast word of BPO, we have been continuously expending our business horizons as well as maintaining everlasting relationships with our clients. Our services are based on quality delivery, trust, and confidence within each of the projects we take in our hands. Genexis holds exclusive expertise for executing each of the projects successfully. Its state of the art infrastructure backs the company lives up to expectations of clients. The company also has an advanced set of facilities for providing custom-made business process outsourcing services. As an expert BPO Company, we have achieved a wide reorganization in BPO service industry. With thorough industrial as well as functional expertise, we are today capable of serving to a number of sectors including banking, financial, insurance, telecommunication and so on. Our knowledge in different service sectors is combined with different positive aspects which include unequaled work record, customer centric approach, seamless project execution, and dependable service delivery. All above mentioned features stand us in a distinct position in the vast universe of BPO. Show less

Responsibilities:> Handle many inbound and outbound calls to customers and clients.> Identify the needs of customers, resolve issues, and provide solutions.> Sell and Upsell other products wherever possible.> Ensure you follow the customer service script provided by the company for uniformity.> Also, be well-read on company policies and the website for FAQs or policy-related answers.> Maintain good customer relations.> Meet personal targets and… Show more Responsibilities:> Handle many inbound and outbound calls to customers and clients.> Identify the needs of customers, resolve issues, and provide solutions.> Sell and Upsell other products wherever possible.> Ensure you follow the customer service script provided by the company for uniformity.> Also, be well-read on company policies and the website for FAQs or policy-related answers.> Maintain good customer relations.> Meet personal targets and work towards meeting team targets.> Maintain records of the conversations with the customer and analyze the data.> Write and submit timely reports on performance, targets, and customer queries. Show less

Responsibilities:> Handle many inbound and outbound calls to customers and clients.> Identify the needs of customers, resolve issues, and provide solutions.> Sell and Upsell other products wherever possible.> Ensure you follow the customer service script provided by the company for uniformity.> Also, be well-read on company policies and the website for FAQs or policy related answers.> Maintain good customer relations.> Meet personal targets and… Show more Responsibilities:> Handle many inbound and outbound calls to customers and clients.> Identify the needs of customers, resolve issues, and provide solutions.> Sell and Upsell other products wherever possible.> Ensure you follow the customer service script provided by the company for uniformity.> Also, be well-read on company policies and the website for FAQs or policy related answers.> Maintain good customer relations.> Meet personal targets and work towards meeting team targets.> Maintain records of the conversations with the customer and analyze the data.> Write and submit timely reports on performance, targets, and customer queries. Show less

India

Omnia BPO Services Ltd Head Office is located in Uttar Pradesh Noida is a top player in the BPO/KPO in the Noida Over the course of its journey, this business has established a firm foothold in BPO/KPO industry. The belief that customer satisfaction is as important as their products and services, have helped this establishment garner a vast base of customers, which continues to grow by the day. This business employs individuals that are dedicated towards their respective roles and put in a lot… Show more Omnia BPO Services Ltd Head Office is located in Uttar Pradesh Noida is a top player in the BPO/KPO in the Noida Over the course of its journey, this business has established a firm foothold in BPO/KPO industry. The belief that customer satisfaction is as important as their products and services, have helped this establishment garner a vast base of customers, which continues to grow by the day. This business employs individuals that are dedicated towards their respective roles and put in a lot of effort to achieve the common vision and larger goals of the company. In the near future, this business aims to expand its line of products and services and cater to a larger client base. In Noida, this establishment occupies a prominent location in Noida.Responsibilities: DishTV > Handle inbound calls.> Identify the needs of customers, resolve issues, and provide solutions.> Ensure you follow the customer service script provided by the company for uniformity.> Also, be well-read on company policies and the website for FAQs or policy-related answers.> Maintain good customer relations.> Meet personal AHT targets.> Write and submit timely reports on performance, targets, and customer queries. Show less

Bachelor'S Degree, Art/Art Studies, General

Activities and Societies: Extensive studies about literatures

Education record

Activities and Societies: Debate Team, Cricket Matches, Sports Day Arrangements, Annual Function Hosting & Dance Competitions