Ajaya Kumar Devkota Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

- Performing PC Upgrade, assembling systems, windows install and updates.- Offer technical support to the clients, employees and end users.- Assisting network and OS related issues.- Providing helpdesk support by managing tickets through ticketing system.-Management of user accounts and providing authentication and authorisation using active directory.- Assisting Office 365 users with account access, password resets, and basic troubleshooting.- Assisting users with account setup, permissions, and resource management in Azure.

Australia

- Worked as the first point of contact for any issues.- Troubleshooting network related issues both onsite and remotely.- Setting up VOIP phones for offices.- Managing users in AD and O365.- Troubleshooting issues in office 365, user licensing management, converting regular mailbox to shared mailboxes.- Document technical issues and resolution using the ticketing system.- maintenance and optimisation of websites.-technical Search Engine Optimisation, content optimisation and competitor analysis. - Stay current with SEO trends, best practices, and industry developments.

Tasmania, Australia

Kingston, Tasmania, Australia

- Present the items within the store in an organised way.- Greet and welcome the customers in the store.- Till operations- Ability to use positive language.- Problem solving and emotional intelligence.

Hobart, Tasmania, Australia

Provided first line of support to the end users by responding to their inquiries and providing technical support.• Assisted clients through phone, email, chat, or in-person.• Resolved hardware, software and network problems identifying the root cause of the issue.• Documented the records of incidents, troubleshooting steps and solution for the incident for future reference.• Provided remote support to the user using remote desktop feature to access their computer.• Assisted in applying patches, updates, and software upgrades to maintain system security and functionality.• Escalated the complex issues to higher levels.

Chitwan, Nepal

- Installations and configurations of the computing systems and devices.- Keeping records, maintaining peripherals within the office.- Helping customers understand the services and features.- Troubleshooting and incident resolution.- Follow up to completion.- Escalates issues through local IT Support teams as required.- Website management- Create social media designs for digital marketing.

Bharatpur, Chitwan Nepal

- Carried out the sales and customer service for Electronics and Computer items.- Greet customer and help them with the appropriate systems.- Operate POS machine for payment and management of receipt.- Till operation.- Articulation of the product description easily.

Master Of Technology, Computer Software Engineering

Professional Year Program

Bachelors Of Engineering, Computer Science

Activities and Societies: Mobile fire alarm system

High School, Theoretical And Mathematical Physics