Ajay Varatharajah Email & Phone Number

Ontario, Canada

•Answer support calls/emails to provide technical assistance•Troubleshooting Technical Issues•Providing timely and accurate client feedback•Creating procedural documentation for support•Managing multiple cases at a time•Follow up with clients to ensure issues are resolved•Testing and evaluating products•Simulating client issues in lab environment•Host client meetings to provide training/troubleshootingAble to understand and implement multiple communication… Show more •Answer support calls/emails to provide technical assistance•Troubleshooting Technical Issues•Providing timely and accurate client feedback•Creating procedural documentation for support•Managing multiple cases at a time•Follow up with clients to ensure issues are resolved•Testing and evaluating products•Simulating client issues in lab environment•Host client meetings to provide training/troubleshootingAble to understand and implement multiple communication protocols (Modbus, BACnet, MQTT, Ethernet/IP, SNMP, etc.).•Manage and perform tasks related to our Cloud based software.•Work closely with R&D and Production team for technical training•Work with R&D to improve product features and functionality•Writing or editing product technical documents including user manuals and datasheets.•Complete product configuration as needed Show less

Ontario, Canada

● Handling fast-pace and stressful situations including cold-calling and debt collections● De-escalation techniques and to have persuasive conversation in being able to transverse aconversation● Handling 50+ calls per day that will vary from inbound, outbound and mixed calls that will varyin types of debt and so varying in reluctancy in difficulty of a call● Having a professional and assertive tone to be able to navigate calls and to have productive andeffective calls… Show more ● Handling fast-pace and stressful situations including cold-calling and debt collections● De-escalation techniques and to have persuasive conversation in being able to transverse aconversation● Handling 50+ calls per day that will vary from inbound, outbound and mixed calls that will varyin types of debt and so varying in reluctancy in difficulty of a call● Having a professional and assertive tone to be able to navigate calls and to have productive andeffective calls with debtors. Show less

Ontario, Canada

● Administration - Responsible in working to find suitable applicants and to be able to find jobplacements● Data management - Being able to create an organized system for clients and to be able tocorrectly categorize them● Customer Service - greeting clients in a friendly and secure manner to solve an issue and whenthey would like to apply for the job position

Ontario, Canada

● Storing 100+ select products in all appropriate climates (dry, coolers, and freezers)● Assembling from specified pick slots for store orders daily in a methodical, efficient, andproductive manner and assembles order onto plastic or wood pallets● Responsible for ensuring that all totes and pallets are properly identified with the correct storeidentification number and load number● Condensing of 40+ orders to correct order number to have smooth transitions of orders to… Show more ● Storing 100+ select products in all appropriate climates (dry, coolers, and freezers)● Assembling from specified pick slots for store orders daily in a methodical, efficient, andproductive manner and assembles order onto plastic or wood pallets● Responsible for ensuring that all totes and pallets are properly identified with the correct storeidentification number and load number● Condensing of 40+ orders to correct order number to have smooth transitions of orders to deliverin-store packages the customer in a timely and efficient manner● Interacting with customers in a friendly and warm demeanor to solve an issue and whencompleting an order● Navigated stressful situations in a fast-paced environment and to be able to mitigate number ofcustomer complaints Show less