Ajay Rao Email & Phone Number

San Francisco Bay Area

-Managed engineering development for Operating Room Integration platforms (BDV IDSS and HarmonyiQ) and and 5 Enterprise Software Products (BDV Clarity, HiQ Perspectives, ReadyTracker, SAFE, RealView)-Manages engineering team consisting of 8 direct reports, 3 contracted engineering teams, and indirect management of 12 engineers on-site-Cultivated a collaborative environment across R&D, Manufacturing, Production, Quality, Marketing, and Sales functions for new product development with an unwavering client focus.-My team boasted the highest employee retention rate in the Surgical Solutions divisionDeveloped department policies harmonized with regulatory, industry and corporate standardsImplemented agile workflow processes (Kanban and Scrum) harmonized with Waterfall regulatory processes-Served as Scrummaster and Product Owner roles across multiple development teamsIdentified areas of unmet needs through fact-based market and customer insights, and fulfilled these needs in close concert with R&D, Manufacturing, Quality, and Marketing teams. -Manages DevOps tasks and development through engineering team and contractorsIn addition to the responsibilities of the Product Engineering Manager

San Francisco Bay Area

-Manages engineering development for Operating Room Integration platforms (BDV IDSS and HarmonyiQ) and and 5 Enterprise Software Products (BDV Clarity, HiQ Perspectives, ReadyTracker, SAFE, RealView)-Manages engineering team consisting of 8 direct reports, 3 contracted engineering teams, and indirect management of 12 engineers on-site-Cultivated a collaborative environment across R&D, Manufacturing, Production, Quality, Marketing, and Sales functions for new product development with an unwavering client focus.-My team boasted the highest employee retention rate in the Surgical Solutions division-Developed department policies harmonized with regulatory, industry and corporate standardsImplemented agile workflow processes (Kanban and Scrum) harmonized with Waterfall regulatory processes-Served as Scrummaster and Product Owner roles across multiple development teams-Identified areas of unmet needs through fact-based market and customer insights, and fulfilled these needs in close concert with R&D, Manufacturing, Quality, and Marketing teams. -Manages DevOps tasks and development through engineering team and contractors

San Francisco Bay Area

-Manages service engineering team consisting of 7 senior field service engineering and ORI support specialists to provide 24/7/365 worldwide remote support-Develops department policies harmonized with regulatory, industry and corporate standards-Collaborates cross-functionally with R&D, Manufacturing, Production, Marketing, Quality and Sales on new product development, sustaining, and improvement efforts-Adapts existing service processes from two different organizations to hybrid lean and agile workflow to increase productivity, streamline communication, and increase individual accountability-Responsible for coordinating international project planning, installation, and technical support for ORI products-Develops and manages a training program for Customers and external employees-Coordinates urgent service needs and sustaining issues between R&D, marketing, quality, and manufacturing-Manages the creation of technical installation and service documentation for the service team, installation team, and Customers-Drives net profit by reducing service costs and increasing revenue through the implementation of lean processes, agile development, enhanced service offerings, and more effective communication processes.-Led significant operational changes and integration of processes and procedures during the acquisition of Black Diamond Video

San Francisco Bay Area

Responsible for worldwide growth of service business and service revenue, and service deliveryManaged 20+ field service engineers and technical support engineers throughout the USLed change management of Field Service and Technical Support staff after acquisition by STERIS with minimal employee turnoverPlanned long-term project schedule and personnel deployment to coordinate installation and service needsEngineered custom integration design solutions to conform with ISO, FDA, and international regulatory standardsResponsible for final commissioning and ensuring product quality of ORI systems before shipment to CustomersCoordinated staffing and resource allocation with R&D and Installations teamsDeveloped new policies and procedures for common and best practices to improve product quality and traceability Collaborated with sales and marketing on new service and contract offerings to increase revenueResponsible for the technical operation of all sales demo systems and contributing to technical and service business aspects for RFPsDirector of Customer Service and Support: October 2014 - PresentCurrently managing the Customer Service and Support department Black Diamond VideoMedical Integration Engineer / Medical Project Manager: March 2011 - October 2014•Managed domestic and international video, audio and medical device integration projects using internally developed high-end device audio, video, and integration solutions•Engineered custom integration design solutions to conform with ISO, FDA, and international regulatory standards•Coordinated with doctors and clinicians for on-site deployment and installation of innovative medical integration systems•Provided live case support, consultation and training to surgeons and clinicians on use of integration equipment•Collaborated logistical planning with top hospitals for HL7, LDAP, and conferencing data for seamless data sharing and access

Gettysburg, Pa

• Managed new product development and business development projects in a clinical environment• Monitored numerous clinical trials as a clinical research associate coordinating with pharmaceutical companies and CROs• Led electronic medical record research, development, and implementation at multiple cancer research and treatment facilities• Designed user interface and database improvements for medical device and diagnostic systems • Developed processes and protocols to improve department accountability, productivity, and end-user satisfaction

• Interviewed legislators, industry experts, and associations to gain insight on patent and regulatory legislation• Developed extensive knowledge on FDA regulations, industry standards and compliance issues• Composed a publication on effects of legislation on the medical device, pharmaceutical, and biologics industries

•Worked in the Breast Care Franchise on a Breast Biopsy Device •Researched various types of tissue for device optimization •Performed competitive benchmarking, future technology and patent analyses •Developed tissue phantoms for various types of breast tissue •Designed potential acoustic dampening solution for device •Collaborated with clinicians, consultants, universities, and global partners on numerous projects •Performed Instron, High-speed Video, Ultrasound, Stereotactic, and Acoustic Testing •Led Co-op Volunteer Activities Committee

•Worked in the Pavement Design and Analysis Section in the Bureau of Maintenance and Operations (BOMO) •Performed pavement design and pavement stress analyzes •Analyzed road data to determine multi-million dollar highway construction projects •Authored and edited new policy specifications •Researched new materials and methods in road construction and repair •Compiled and analyzed data using Excel, Access and SQL programming •Designed versatile quality assurance Access database for field use •Represented Bureau in specification and policy review meetings