Ajay Chidrawar

Ajay Chidrawar Email and Phone Number

Executive – Growth Strategies | GTM | Customer Success | Operational Excellence | Technology Innovation | Product @ Fundraise Up
Ajay Chidrawar's Location
New York, New York, United States, United States
Ajay Chidrawar's Contact Details
About Ajay Chidrawar

I leverage technology to optimize business performance and the client experience. This is accomplished by deeply understanding market demands and customer needs and designing innovative strategies that clearly define the path forward. I have built and scaled collaborative global organizations, developed high achievers, launched new products, created revenue generating strategies, and implemented processes and metrics to monitor results and trends. My experience spans across diverse industries and business functions, startups, private equity, and public companies. I thrive in entrepreneurial environments that use disruptive technology to better the performance of a company. Below are highlights of my career accomplishments and specialties:• Scaled global Customer Success organizations, including DailyPay, taking it to Unicorn valuation.• Amplified Customer Success contributions at four companies and significantly boosted customer retention rates and revenue.• Spearheaded implementation and on-boarding protocols, which improved margins, enabled customers to access new products quickly, and enhanced quality.• Led Product Management function and launched innovative products and modules.• Mentored staff to enable broader responsibilities and promotional opportunities.Specialties:Strategic Planning | Organizational Design | Customer Success | Customer Experience | Account Management | Operations | Product Management | SAAS | Sales | Presales | Onsite and Offshore Management | P&L Management | Go-to-Market Strategies | Digital Transformation | FinTech | Pricing | Forecasting | Metrics | Demand Management | Merchandise & Assortment Planning | Trade Promotions Management | Procurement | Analytics | Business Intelligence | Big Data | Data Science | Mobility | IoT | Blockchain | Artificial Intelligence (AI/ML) | eCommerce | Cross-Functional Leadership | Non Profits | Digital Fundraising

Ajay Chidrawar's Current Company Details
Fundraise Up

Fundraise Up

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Executive – Growth Strategies | GTM | Customer Success | Operational Excellence | Technology Innovation | Product
Ajay Chidrawar Work Experience Details
  • Fundraise Up
    Chief Customer Officer
    Fundraise Up 2021 - Present
    Brooklyn, New York, Us
    Build, lead and scale the Customer Success organization, helping Non-Profit organizations across the globe grow their online donations while streamlining the donor experience/.
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  • Dailypay, Inc.
    Vice President Of Customer Success
    Dailypay, Inc. 2019 - 2021
    New York, New York, Us
    Led and scaled the hyper growth, earned-wage-access Fintech start-up, Customer Success organization, catering to diverse industries and included Presales, Implementation, core Customer Success, Enablement and Training.- Implemented Account Management, Quarterly Business Reviews and Value Delivery processes, which enabled significantly high Customer Satisfaction Scores, end-user Net Promoter Scores and retention rates.- Oversaw growth hacking and marketing initiatives in B2B2C by partnering with Customers and significantly growing adoption rates and revenue.- Formalized the Project Management Office and implemented on-boarding standardization, which produced efficiency gains, reduction in launch time, and improvement in quality.- Created a Presales team and established best practices to improve time to close and time to first close for new Sales representatives.- Spearheaded the organizational design, recruiting practices, enablement and training, and on-boarding, which enabled hyper growth for the company.
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  • Cgs Inc.
    Vice President, Global Product Management & Customer Success
    Cgs Inc. 2016 - 2019
    New York, Ny, Us
    Oversaw the Customer Success organization and established a robust Product Management function.- Streamlined the Customer Success organization and aligned products with customer needs.- Established a Program Management Office and improved the timeliness, quality, and cost associated with end-to-end solution launches.- Reorganized the Implementation team to better align resources with product support, which optimized assignments and significantly improved margins.- Formalized the Value Assessment Methodology, which amplified value and service delivery to customers.- Partnered with Customers and provided comprehensive products, process and workflow expertise, and guidance during their eCommerce transformation journey.- Innovated several new products and modules, which launched new capabilities for customers including Digital Asset Management, Product Information Management, APIs, Quality Assurance Management, Planning, and Business Intelligence.- Spearheaded internal cross-functional initiatives that improved customer delivery and operational success.
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  • Afs Technologies, Inc.
    Senior Vice President, Global Customer Success & Gm Analytics Business Unit
    Afs Technologies, Inc. 2015 - 2016
    Tampa, Fl, Us
    Headed the Global Customer Success organization, the Analytics Business Unit, and Cloud Operations.- Revamped and optimized the Customer Success organization to better align multiple acquisitions, that included products which overlapped functionality and had a complementary customer base.- Revitalized the Analytics Business Unit by launching new modules and Go-To-Market strategies for new and existing customers.- Packaged industry domain knowledge into actionable insights, which produced domain and industry specific Analytic offerings.- Cultivated stronger relationships with strategic global customers resulting in expanded business.- Defined a global Cloud Operations strategy that reduced risks, enabled scalability, introduced efficiencies, and minimized costs.
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  • Vistaar Technologies
    Senior Vice President, Global Customer Success, Services & Support
    Vistaar Technologies 2007 - 2015
    Parsippany, Nj, Us
    Created a world class global Customer Success organization spanning all aspects of post-sale customer lifecycle including Implementations, Customer Success, and Customer Support.- Built a Customer Success organization with multiple competencies that delivered Pricing Optimization solutions to Fortune 1000 companies and mid-size customers.- Broadened business opportunities by establishing multiple verticals in Spirits and Wines, Auto, Industrial, Pharma Retail, Hi-Tech and Digital Goods.- Delivered superior customer service with innovative solutions, which created value for customers, significantly higher retention rates, and up-sell and cross sell opportunities.- Enhanced support for global customers by implementing a 24x7 Follow-the Sun support model.- Promoted from Senior Director to VP and then to SVP Global Customer Success.
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  • I2 Technologies
    Director, Presales, Solutions Marketing
    I2 Technologies 1997 - 2007
    Scottsdale, Arizona, Us
    Directed Global Presales, Product Management, and Solutions Marketing. Acquired by JDA Software which was later acquired by Blue Yonder.- Influenced hyper growth in a short period of time.- Closed significantly high dollar Supply Chain Planning solutions with global customers.- Led a significant revenue generating Demand Management product line, which launched the next generation of software and customers that transitioned to the new platform.- Promoted from Presales Manager to Director of Product Management to Director of Global Presales and Solutions Marketing.
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Ajay Chidrawar Skills

Enterprise Software Product Management Business Intelligence Pre Sales Professional Services Analytics Saas Management Crm Strategy Cloud Computing Supply Chain Management Program Management Start Ups Product Development Go To Market Strategy Product Marketing Business Development Sales It Strategy Management Consulting Agile Methodologies Strategic Partnerships Cross Functional Team Leadership Mobile Devices Business Analysis Software As A Service Demand Management Forecasting Solution Selling Leadership Customer Relationship Management Salesforce.com E Commerce Pricing Agile Project Management Product Planning Customer Success Consulting Presales Client Management Business Process Improvement Business Intelligence Enterprise Resource Planning Executive Management

Ajay Chidrawar Education Details

  • Rutgers University
    Rutgers University
    Computer Science
  • University Of Mumbai
    University Of Mumbai
    Bachelor Of Engineering (B.E.)

Frequently Asked Questions about Ajay Chidrawar

What company does Ajay Chidrawar work for?

Ajay Chidrawar works for Fundraise Up

What is Ajay Chidrawar's role at the current company?

Ajay Chidrawar's current role is Executive – Growth Strategies | GTM | Customer Success | Operational Excellence | Technology Innovation | Product.

What is Ajay Chidrawar's email address?

Ajay Chidrawar's email address is ch****@****ail.com

What is Ajay Chidrawar's direct phone number?

Ajay Chidrawar's direct phone number is +197390*****

What schools did Ajay Chidrawar attend?

Ajay Chidrawar attended Rutgers University, University Of Mumbai.

What skills is Ajay Chidrawar known for?

Ajay Chidrawar has skills like Enterprise Software, Product Management, Business Intelligence, Pre Sales, Professional Services, Analytics, Saas, Management, Crm, Strategy, Cloud Computing, Supply Chain Management.

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