Ajay Kumar Email & Phone Number

- Process Improvement- Program Governance and Reporting- Customer Engagement- Stakeholder management, cross functional collaboration, resource planning- Data Analysis, deep dives- Quality Assurance- Driving end to end delivery, and communicating results to senior leadership- Complex problem solving

Hyderabad, Telangana

• Supply Optimisation: Launched Supply Optimisation program which helped improve conversion ratio, reduce manual efforts and improve stakeholder NPS.• Productivity: Initiated measures to improve efficiency, productivity and cut-down expenses. Framed SOPs and trained teams.• Competition Strategy: Worked on competition analysis to layout pointers that differentiates us and win the market, this helped in increasing market share in India.• Sales: Contributed in driving sales, clear bottlenecks and challenges.

Hyderabad, Telangana, India

• Category Management: Launched & expanded Ola Bike & Ola Shuttle businesses in HYD. Managed P&L, category supply and demand. Also in-charge of Tier-2 cities business launch.• Supply Manager: Lead supply on-boarding for Foodpanda business in HYD, in-charge of 100+ employees. On-boarded 1100+ restaurant partners within a span of 2 months.• Business Analysis: In-charge of city business analysis, pulling and analysing data using MySQL & Excel. Headed MIS team.• Projects: Handled breakthrough projects on supply optimisation, arresting revenue leakages, generating revenue, pricing & demand related interventions, contributed to city reach profitability.• Corporate SPOC: Represented Ola in many Govt. meetings and corporate tie-ups in HYD. Member of Common Mobility Card Initiative convened by the Chief Secretary of the Telangana State Govt. Link: https://tinyurl.com/cmchyd1• Head of Alliances: Executed 100+ cross-promotional tie-ups in HYD & other cities with national & local brands. Ideated & executed Campus Ambassador Program to promote Ola Bike offerings.

Hyderabad Area, India

Ola Shuttle (Hyderabad city)- Supply strategy and acquisition- Pricing & demand generation- P&L Management- B2B Sales- Process standardization

Gurgaon, India

• Project Manager: Lead a project that has reduced package damages from 500 ppm to 100 ppm. Handled several other projects focusing on Process Excellence & Operational excellence including designing of their SOPs and training entire teams.• Expansion Lead: Responsible for setting up ~30 warehouse facilities and expanding 5 major hubs across India – included scouting and finalizing warehouse facility, negotiations, legal processes, 5S management, procurement of assets & MHE and finally handing over warehouse to operations team to kick start operations.• Procurement Lead: Lead a team of eight involved in planning and procurement of assets (IT, MHE, Consumables, Furniture, complete warehouse infra) for Rivigo’s Pan India facilities.• Vendor Management: Responsible for onboarding service providers across India with 100% compliance, managing their productivity and performance. I was the SPOC for complete workforce including loaders, housekeeping, and security services.

Bengaluru, Karnataka, India

• Operations Manager: In-charge of a team of 4 Fulfilment Center & Branch Managers, 12 team leaders, 60 operation associates, vendor partners, business partners and delivery partners. Headed 24/7 operations of Bangalore cluster.• Responsible for maintaining all the operational metrics of Bangalore cluster that includes 6 branches.• Responsible for hiring of operation executives in the South region. Personally trained 200+ of them.• Responsible for launching operations from scratch in Neelamangla, Hubli, Mysore & Whitefield.