•Directed team of geographically dispersed engineers in designing and implementing a highly available Microsoft Lync 2013 solution including Lync Enterprise Voice in three regional datacenters• Applied dynamic organizational skills toward directing geographically dispersed team of 30+ in engineering a globally redundant and highly available messaging service supporting 18,000 users and 3 million messages per day via Microsoft Exchange 2010• Championed email standardization project involving consolidation and migration of over 55 different email environments and systems to centrally-managed Exchange 2003 environment in two regional locations• Demonstrate a collaborative work approach in working closely with Project Management Office and project sponsors on all Lync, Exchange and Unified Communications projects• Train, mentor and coach junior technical associates to improve productivity and enable team to maintain progress on multiple projects simultaneously without impacting the user experience• Microsoft System Center with focus on Configuration Manager, Endpoint Protection, Data Protection Manager. Familiar with Operations Manager, Orchestrator, Virtual Machine Manager• Active Directory for 100,000+ objects. • Integration of AD with various applications like Workday, Quest Active Roles• Responsible to deliver the consulting assignments as per the scope and project plan.• Ensure that the project deliverable and customer satisfaction leads to new or continuation of business.• Manage various stakeholders internal and external to organization and build networking with people.• Lead the RFP response activities with the help of team members

Configuring and managing BES (Blackberry Enterprise Server version 5.0).• Managing and Maintaining (DPM 2007 for Exchange)• Planning, Designing and Installing Windows clustered servers to accomplish high availability.• Configuring and Managing (SCCM 2012 R2)• Installing and design clustered servers on VMWARE production servers.• Migrated Virtual machines using VMotion.• Install and configure Windows clustering in VMware to accomplish High availability and Scalability.• Installing and Testing Microsoft HYPER-V server 2012 R2 in Development Environment

Configuring and managing BES (Blackberry Enterprise Server).• Configuring and managing (GOOLINK Enterprise Server)• Managing and Maintaining (DMP 2007 for Exchange)• Planning, Designing and Installing Windows clustered servers to accomplish high availability.• Configuring and Managing (SCCM 2007 R2)• Application Streaming using APP-V• Installing and design clustered servers on VMWARE production servers.• Migrated Virtual machines using VMotion.• Install and configure Windows clustering in VMware to accomplish High availability and Scalability.• Installing and Testing Microsoft HYPER-V server 2008 in Development Environment• System Center Configuration Manager 2007 R2• Designed and Implemented SCCM 2007 R2 and MDT 2010 to support 2000 client computers. The SCCM Design was modeled in a way to be flexible and support the following features/architecture 5 Forests, 17 domains , 50 domain controllers and 50 AD Sites Operating System Deployment (Lite Touch/Zero Touch Installation) USMT 4.0 Asset Intelligence  Software Deployment Software Update• Installing and designed clustered servers on VMWARE production servers.• Migrated Virtual machines using VMotion.

• Working on AD, Exchange, BES requests• Activation of F5 VPN requests• Troubleshooting BB related issues• Providing Level 2 and Level 3 support for Operations team• Working closely with the Engineering team

Part of the Support Teams for Escalated Cases Was part of Support Escalation Team for EBS/Exchange/ISA/TMG Have been part of EBS Beta Support for 1 year which included finding and filing Bugs and work with the Product group for the same Escalation Point of contact for all EBS/SBS cases. Designed Test Labs before Deployment on Production. Worked on Critical cases for various products. Designed the complete Training plan for EBS 2008/SBS 2008/Win 7 and Server 2008 R2. Provided Level 300 Trainings on Exchange and ISA to the team. Have skills to use Advanced Microsoft Tools like Netmon/Perfmon/Debugger etc. which helps to resolved complicated Cases Ability to take decision on Severity A issues and how to plan/proceed with the same. Review all Escalated cases logged by Premier Customers and have Conference Calls and plan to make sure that they are resolved in a timely fashion.

Supporting MSN Software which was owned by MicrosoftWorking as an Escalation Engineer for the teamSupporting MSN Software and MSN MessengerProviding technical trainings to the team