Dele Ajayi Email & Phone Number

Lagos, Nigeria

- Successfully integrating two major software systems, Navision and DMS, improving operational efficiency and data management across the organization.- Implementing cloud services to reduce infrastructure costs and optimize resource allocation, resulting in cost savings and enhanced scalability.- Developing a web portal for the ICT team to track resolved problems and maintain comprehensive documentation, improving efficiency and knowledge sharing.- Streamlining the procurement process for Group Information Technology and communications, ensuring timely acquisition of necessary resources.- Providing robust solutions for backup and recovery of company databases and applications, ensuring data security and business continuity.- Ensuring strict adherence to policies and procedures for ICT integrations within the Coscharis Group, maintaining compliance and mitigating risks.- Coordinating ICT infrastructure planning and deployments for the Group and its subsidiaries, both locally and internationally.- Successfully implementing the "train the trainer module," enabling the efficient transfer of knowledge to all users of information technology within the group.- Expertly maintaining different servers and software, including BMW, Ford, and JLR systems, and developing local solutions to complex problems.- Hands-on supervision of all brand websites within the company, ensuring optimal performance and user experience.- Successfully implementing Microsoft Navision 2016 and Motadata Dealer Management System, improving business processes and efficiency.- Setting up new branches in Abuja, Calabar, Uyo, and other locations, contributing to the expansion and growth of the Coscharis Group.

Lagos State, Nigeria

1) Advanced through a series of promotions to become the Head of IT Auto Service Division, overseeing all IT operations and support for aftersales functions.2) Developed and implemented effective processes and solutions for BMW, Ford, and JLR brands, significantly reducing downtime and improving operational efficiency.3) Successfully improved existing processes and implemented structures to prevent downtime, ensuring smooth IT operations for the division.4) Led and supervised the aftersales operations, achieving high levels of client satisfaction through efficient IT support and service delivery.5) Set clear deliverables for the team, monitoring performance, and ensuring targets were met while providing appropriate recognition and compensation.6) Earned commendations from management for effectively communicating deliverables, targeting desired audiences, and articulating the value of products and services.7) Successfully trained and developed IT staff based on their individual needs, enhancing their skills and knowledge to deliver optimal solutions.8) Proficiently diagnosed and resolved IT issues, delivering timely solutions to minimize disruptions and maintain operational continuity.

Lagos State, Nigeria

1) Demonstrated extensive experience and a proven track record in system administration and overseeing aftersales operations.2) Advanced through a series of promotions to achieve a trusted leadership position.3) Developed and implemented efficient processes and solutions for BMW, Ford, and JLR brand servers, resulting in minimal downtime and improved operational efficiency.4) Committed to enhancing client satisfaction through diligent supervision and setting clear deliverables for staff.5) Recognized for effective communication and training skills, delivering solutions while diagnosing and troubleshooting IT issues.

Master’S Degree, Msc Information Technology

Master Of Business Administration (M.B.A.), Marketing

Bachelor’S Degree, Computer Science, 2:2