• Created high-quality project documents and translated product ideas/visions into detailed specification and strategy documents.• Generated conceptual product ideas and produced wireframes/sketches to facilitate collaboration with product development teams.• Ensured all project documents were clear and concise and managed the project plan while ensuring adherence to project expectations by all stakeholders.• Monitored project status and proactively addressed issues and risks… Show more • Created high-quality project documents and translated product ideas/visions into detailed specification and strategy documents.• Generated conceptual product ideas and produced wireframes/sketches to facilitate collaboration with product development teams.• Ensured all project documents were clear and concise and managed the project plan while ensuring adherence to project expectations by all stakeholders.• Monitored project status and proactively addressed issues and risks, continuously evaluating progress and quality from both time and budget perspectives.• Ensured projects met expected quality standards and were delivered within Service Level Agreements.• Managed multiple concurrent projects while establishing timelines with key milestones and properly keeping records of project assets.• Championed the implementation of an Agile delivery model, offering training and support to the wider team, resulting in breaking down projects into manageable tasks and prioritizing them accordingly.• Collaborated effectively with stakeholders across different company departments including Product Development, Operations, Marketing, and Finance.• Implemented an effective communication strategy, ensuring regular updates to stakeholders throughout the project lifecycle.• Delivered projects to agreed-upon success criteria and managed change effectively. Show less

• Converted high-level ideas into projects ensuring full project documentation.• Produced high-quality project documents.• Determined resource allocation and prioritization.• Ensured teams were tracking toward milestones, within budget. I used project management software, such as Azure DevOps, and Gantt chart to track project progress, assign tasks, and monitor timelines.• Contributed to sales proposal development, solutions presentations, and product demonstrations to… Show more • Converted high-level ideas into projects ensuring full project documentation.• Produced high-quality project documents.• Determined resource allocation and prioritization.• Ensured teams were tracking toward milestones, within budget. I used project management software, such as Azure DevOps, and Gantt chart to track project progress, assign tasks, and monitor timelines.• Contributed to sales proposal development, solutions presentations, and product demonstrations to facilitate client engagement.• Worked collaboratively with stakeholders across the company including Product Development, Sales, Marketing, and Finance. I utilized various collaboration and communication tools, such as Microsoft Teams, Google sheets, and Azure DevOps to help keep everyone informed and on the same page.• Refined internal processes between departments and developed new systems where appropriate.• Provided mentoring and support to trainee project managers to facilitate their development. Show less

• Provided excellent product support to customers via email, phone, and chat by promptly responding to inquiries, troubleshooting issues, and resolving problems to customer satisfaction.• Documented customer interactions, reported and followed up on any customer-reported bugs, and made recommendations for product improvements based on customer feedback.• Collaborated with cross-functional teams, including product development and engineering, to resolve customer issues and improve… Show more • Provided excellent product support to customers via email, phone, and chat by promptly responding to inquiries, troubleshooting issues, and resolving problems to customer satisfaction.• Documented customer interactions, reported and followed up on any customer-reported bugs, and made recommendations for product improvements based on customer feedback.• Collaborated with cross-functional teams, including product development and engineering, to resolve customer issues and improve product functionality.• Managed customer relationships, ensured customer retention, and contributed to increased customer loyalty by delivering exceptional service.• Trained and onboarded new customers to the product, ensuring that they were familiar with all product features and functionalities.• Maintained product knowledge by staying current with new product features and releases and attending training sessions and workshops.• Produced and analyzed reports on customer inquiries, product usage, and customer satisfaction metrics to identify areas for improvement and make recommendations to the product development team. Show less

• Assisted in the management and tracking of project activities to ensure completion within target dates, working collaboratively with project stakeholders to achieve project objectives.• Contributed to the development of project plans, timelines, and key milestones, and ensured adherence to project expectations by all stakeholders.• Coordinated project meetings, prepared meeting agendas, and produced accurate and concise meeting minutes and project documentation.• Assisted in the… Show more • Assisted in the management and tracking of project activities to ensure completion within target dates, working collaboratively with project stakeholders to achieve project objectives.• Contributed to the development of project plans, timelines, and key milestones, and ensured adherence to project expectations by all stakeholders.• Coordinated project meetings, prepared meeting agendas, and produced accurate and concise meeting minutes and project documentation.• Assisted in the identification, evaluation, and management of project risks and issues, working with the project team to develop action plans to address gaps and mitigate risks.• Maintained project status reports, monitored project progress and provided regular updates to the project manager and other stakeholders to ensure that all project components were on track. Show less