Frontend React Developer (Web and Mobile) with a passion for collaborative work and innovative problem-solving. A fast learner, adaptable to new technologies, and a valuable team player. Proficient in creating consumer-focused web applications with a keen eye for top-notch web design, user experience, and performance. Expertise includes HTML, CSS, Bootstrap, React Js, React Native, Next Js, JavaScript, Typescript, Redux, API integration, and SCSS, with additional knowledge in Flask framework for backend development.

Afrocentric Tours is a young and dynamic travel company that seeks to promote the "Afrocentric experience" to the world, which is a fusion of a variety of niche tours to beautiful African destinations, African fashion, arts, food, and lifestyle.Our ServicesCurate packaged tours and custom tours to specificationWe sell diversely themed tours in different tourism nichesOrganize excursions and company retreatsTo showcase and sell afro-inspired fashion items and artworks peculiar to visited destinationsFlight and hotel reservationsVisa procurement servicesOur Mission We aim to promote Africa through different niches of tourism that will showcase her beautiful destinations, culture, arts, food, and fashion.As a co-founder of Afrocentric tours, I am tasked with the following responsibility;Researching and writing a viable business plan and model for the company which currently serves as the blueprint.Developing sellable travel packagesIntroduced cost-efficient marketing concepts that involved partnerships with other companies and media housesDeveloping new travel concepts to capture the young travel marketEstablishing contact with organizations, Higher institutions, and schools to promote our servicesAttending to customer inquiries and callsWriting quotations and business correspondenceDeveloping travel content

Manage meeting schedules & appointments, facilitate communication & processing of payment schedules.Develop weekly, monthly and quarterly activity reports.Maintain and organize incoming/outgoing files.Execute administrative duties and respond to emails.Delivered top-notch administrative support to office staff, promoting excellence in office operations.Drafted agendas, recorded minutes, and created documents for meetings.Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.

Provided travel advice on visa procurement and application processes to meet embassy standardIntroduced a more efficient filing process for record-keeping and set up a file retrieval system on Microsoft excelMaintained and organized client forms, documents, and numerous office filesConstantly updated the company’s contact and mailing listsPrepared weekly and monthly reports on the company's financial expenditure, customer's visa applicationsTasked with writing embassy standard letters tailored to client's application needs.Provided customer care support and attended to all customer queries and inquiries.Provided travel advice on visa procurement and application processes that meets embassy standard.Maintained and organized client forms, documents, and numerous office files.Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.Enhanced recordkeeping and documentation approaches to improve tracking of client forms and records.Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Accurately classified customer instructions in the appropriate account packages.Interfaced with customers to proffer solutions to complaints and requests.Found and retrieved information for authorized users.Sorted incoming and outgoing mails.Ensured accurate storage of customer data and records for audit purposesAddressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.Collected customer feedback and made process changes to exceed customer satisfaction goals.Resolved concerns with products or services to help with retentionAssisted call-in customers with questions and complaints.Educated clients on account services and resolved client inquiries regarding statement information and account balances.Maintained accurate and current customer account data with manual forms processing and digital information updates.

Generated sales lead.Introduced Ntel products and services to prospective customers.Prepared daily and weekly reports.Provided answers to client inquiries about products, prices, and availability in their vicinities.Tasked with training new sales representativesDeveloped and delivered engaging sales presentations to convey product benefits.Met with existing customers and prospects to discuss business needs and recommend optimal solutions.Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to network providerAttended advanced training sessions and conferences to increase product knowledge and productivity.Surpassed sales objectives by cultivating productive client partnerships.Increased sales by offering consultation on products and services and applying customer service and upselling techniques.