With over 18 years of IT experience, I am currently an Associate Director at Bristlecone, a global leader in supply chain and digital transformation solutions. I hold certifications in Professional Scrum Master and ServiceNow, and I have expertise in managing complex integration projects across multiple accounts and domains.As an Associate Director, I lead a team of onshore and offshore professionals, working with customers in an agile-based product development environment. I am responsible for ensuring quality, timeliness, and customer satisfaction, as well as handling revenue forecasts, revenue recognitions, and hiring. I am self-motivated and adaptable, with strong communication, collaboration, and team-building skills. My goal is to deliver value-added products and solutions that meet the needs and expectations of the clients and the stakeholders.