As Assistant General Manager at Hathway Cable & Datacom Ltd (a Reliance Industries subsidiary), I leverage 20+ years of expertise in IT infrastructure, customer support, and project management to drive excellence.Certified in ITIL V3 Foundation and CCNA, with PMP training, I spearhead:- HFC Network/FTTH deployment, OFC operations, customer installation, and fault repairs- Service delivery for enterprise customers- Customer support, leading 75+ tech support members- Satisfaction and retention for 50,000+ retail and 550+ corporate fiber customersKey achievements:- Delivered high-throughput wireless solutions- Migrated in-house call center to managed services- Established and stabilized Pune call centerMission: Reliable, secure, scalable IT infrastructure and service delivery, ensuring SLA compliance and process adherence.
Listed skills include Itil, Vendor Management, Service Delivery, Project Planning, and 23 others.