Driving Excellence In Managed Services

IT Infrastructure Planning & Execution, System Administration, Networking, Data Center Management, Project Management, Technology Management, ERP Implementation, VOIP, Client Interaction during pre-sale, implementation and maintenance stages, Quality & Compliance, Hardware / Software Evaluation, Technical Support, Disaster Recovery Management, Facilities Management, IT Security Management, Backup & Contingency Management, Vendor Management, Cost & Resource Deployment, System Implementation… Show more IT Infrastructure Planning & Execution, System Administration, Networking, Data Center Management, Project Management, Technology Management, ERP Implementation, VOIP, Client Interaction during pre-sale, implementation and maintenance stages, Quality & Compliance, Hardware / Software Evaluation, Technical Support, Disaster Recovery Management, Facilities Management, IT Security Management, Backup & Contingency Management, Vendor Management, Cost & Resource Deployment, System Implementation, Asset Management, Security Design, Gap Analysis, System Upgrades, Systems Analysis, System Development, Staff/Customer Training, Team Leadership, Network Management, Firewall, Web Servers Management.o Heading the Site Project and Responsible for overall direction and control of all aspects of the IT infrastructure in the organization including ITIL process implementation. o Managing the Data Center, whole IT Infrastructure along with hospital based HIS application and more applications outsourced by Inter Systems UK ,dedicated environment of Windows platforms.o Ensuring 99.99 % uptime of the in-house IT infrastructure including 7 servers and 35 web servers (20 servers of applications developed for SGRH HIS clients and 15 servers for company’s Labtrak,Medtrak software product for different clients). Also providing 24x7x365 supports to all these clients.o Managing the software licenses, upgrades and patches to provide required software development and quality testing experiences and secure IT environment. Managing Data Security and compliance audit.o Define technology strategy, evaluate technology options and create long-term technology roadmap to support growth, proactively plan, evaluate & deploy the emerging technology. o Documented the IT policy to ensure business continuity. o Ensuring 99% uptime of the online Admission, Billing,Lab results system in duty free departments of Sir Ganga Ram Hospital for 24x7x365, which is a critical business requirement. Show less

Implemented & managed the Symantec Endpoint Protection Management Server Pivotal role in providing 24X7 supports on various servers, storage and PACS devices Created and implemented the various IT policies to ensure alignment with businessImplemented and managed the VLANs & including VOIPWorked on various core switches such as Cisco 3750, 2950 etcFortigate 60d, 200d, Cyberoam, Juniper firewallImplemented AD sites, Web Servers in DMZ, WSUS, Exchange Server… Show more Implemented & managed the Symantec Endpoint Protection Management Server Pivotal role in providing 24X7 supports on various servers, storage and PACS devices Created and implemented the various IT policies to ensure alignment with businessImplemented and managed the VLANs & including VOIPWorked on various core switches such as Cisco 3750, 2950 etcFortigate 60d, 200d, Cyberoam, Juniper firewallImplemented AD sites, Web Servers in DMZ, WSUS, Exchange Server etcImplemented and worked on various data center monitoring tools, such as Manage engine, Kaseya, Spice works etc.Ensured 100% uptime Show less

Accountabilities:Installing, configuring and maintaining Operating Systems, Application Software, and Anti-Viruses & Hardware.Managing Symantec Endpoint Protection Management Server with 500 clients .Pivotal Role in providing the 24*7 server support to SAN, Application Servers ,Web Serversand Firewalls.Documented the IT policy to ensure business continuity. Working on HP Prolain servers as DL360,DL580, BL20 P Blade servers etc. Responsible for Network , IP Phones , Cisco… Show more Accountabilities:Installing, configuring and maintaining Operating Systems, Application Software, and Anti-Viruses & Hardware.Managing Symantec Endpoint Protection Management Server with 500 clients .Pivotal Role in providing the 24*7 server support to SAN, Application Servers ,Web Serversand Firewalls.Documented the IT policy to ensure business continuity. Working on HP Prolain servers as DL360,DL580, BL20 P Blade servers etc. Responsible for Network , IP Phones , Cisco Switches as 2950, 2960G and 3750 and also non cisco products like cyberoam, stream etc.Self implemeted dedicated Voice VLAN for IP Phones.Managing Active Directory based infrastructure as well as DHCP.DNS and WSUS etc.• Remote Support Process • Voice VLAN implementation • Managed Network Processes• EOSL Processes • Helpdesk & Asset Management Tool • Implemented Thin Client Infrastructure on various branches• Implemented Helpdesk Tool • Implemented Call Logging Processes and ensured 100% tickets record Show less

• Analyzing, testing and implementing data movement and business intelligence products and infrastructure, including new products, product upgrades patches.• Working with internal IT group, vendors, and other third parties to define/design information technology solutions to business problems• Keeping abreast of technological advancements and industry trends pertaining to information delivery as per the requirement and satisfaction.