• Profile development and preparing job descriptions with partnering of hiring managers.• Coordinating with business manages for hiring requisition and prerequisites approvals.• Organizing campus drives and walk in drives for bulk recruitments.• Preparing strategy & managing end to end recruitment process. • Job posting and screening profiles from different job boards i.e. Naukri, LinkedIn & Indeed etc.• Managing vendors for employment, court check, drug test verifications.• Responsible for vendor agreements, work allocation, task closer, invoicing and billing.• Promoting employee referral program and internal job promotions.• Responsible for salary negotiation, offer & appointment Rollo out.• Maintaining MIS and preparing monthly, quarterly & annual performance dashboards.• Coordination with HR operations & admin team for smooth onboarding process.• Maintenance of employee files and records.• Various policy formulation and implementing.• Market analysis on salary bench marking and attrition control strategy.• Implementation and execution of ATS.• Team management and development.

• Managed pan India end to end recruitment for along with a team of 4 recruiters.• Managed Client management and hiring managers management.• Profile development and preparations of job descriptions.• Sourcing candidate from different job portals i.e. Naukri, monster, Indeed, LinkedIn, social networking sites, head hunting, recruitment consultants, employee referral & campus drives.• Follow-up with client and stake holders to ensure on time closer.• Salary negotiation and offer letter / appointment letter role out.• Ensured to joining of candidate on time by building relation and career progression.• Managed per employment verification and documentation.• Managed employee engagement activities and handled grievance also.• Managed joining formalities of the new hiring & ensured complete document process.• Conducting the Induction and orientation program for new joiners.• Preparation of Various reports like Budget vs. Actual, Hiring Report, Attrition Report. • Coordinating, designing and delivering training programs for employees.• Vendor Management based on Liaising, Competitive Pricing and processing for Contract signing.• Active member of Events Committee and Safety Management.• Managed the CSR activities & out bound trainings.

• Searching candidates from different sources• Job posting on different job portals and internet sites.• Candidate screening, interview scheduling & client Follow-up.• conducted document verification as customer requirement.• Client relation for new business query.• Billing and follow-up of payments.• Team motivation and coaching for better result.• Weekly and monthly review of recruiters to close positions within timeline.• MIS preparation for selected, rejected and on hold candidates.

• Ensure to achieve team KRA’s AHT, quality, c-sat, attrition and shrinkage.• Ensure to mention process KRA’s service level, answering level, abandon and short calls.• Team coaching, motivation and feedback.• Client relation for new product description.• Briefing of new product to team and ensure to cover 100 % manpower.• Participate with recruitment team for candidate selection.• Coordinate with HR team to rectify employee issues regarding over time and salary discrepancy.• Planned an outing with team for their entertainment and repo building

• Worked with talent equation team to interview new candidates.• Handled backend process for 10 circles of top corporate and enterprise business solutions.• Ensure to achieve call per agent, revenue per agent, average handling time, quality control, Customer satisfaction, attrition, service level, and answering level.• Client relation and for new process implementation.• Team coaching, motivation and feedback.• Participate in monthly and quarterly business review with client

• Attended the incoming calls of Vodafone postpaid customers of Haryana circle.• Maintain average handling time, quality, c-sat, attendance• Managed a team of 25 customer care executives.• Ensure to achieve average AHT, quality, c-sat, Attrition and shrinkage of my team.• Team coaching, motivation and feedback.• Ensure to mention process KRA’s service level, answering level, abandon and short calls.• Worked as quality analyst to understand quality parameters deeply.• Worked as trainer to support for new process ramp up.• Worked as spoke of operations to drive new project for performance improvement.