Ajay Datta Email & Phone Number

Ahmedabad, Gj, In

Remote

Pune, Maharashtra, India

- First point of contact for clients of all my accounts- Arranging necessary resources for the client according to their requirements- Regular account health checkups to maintain good client relationship- Helping clients with their Phreesia products' setup and adaption- Arranging necessary resources to help resolve the client issues- Upsell and Cross-sell parallel products, according to the client’s requirement- Managing Client Contracts- Responsible for Client Contract renewals and Contract upgrades- Managing Client Bookings- Managing Client Escalations- Churn Management- Maintaining a Relationship Matrix of a client for better understanding their sentiments towards the product and the company- Internal team and inter departmental coordination

Ahmedabad, Gujarat, India

- Managing close to 80 accounts- First point of contact for clients of all my accounts- Helping clients with their eCW EHR software needs, queries and issues- Arranging necessary resources to help resolve the client issues- Helping clients manage and maintain their software- Upsell and Cross-sell parallel products, according to the client’s requirement- Dealing with client expectations- Managing client escalations- Churn Management- Maintaining client KYC via SWOT analysis and in turn better understanding the client’s future with different products- Maintaining a Relationship Matrix of a client for better understanding their sentiments towards the product and our company- Internal team and inter departmental coordination- Mentoring and grooming new teammates

Ahmedabad, Gujarat, India

- Trainer for Verizon sales and service delivery process- Responsible for understanding the functioning of an established process and piloting the process at the Ahmedabad branch- Trained close to 7 batches in less than a year- Team building- Team management- Dealing with internal team conflicts- In class quizzing and bonding activities- Predicting every individual's performance on the floor, depending on their behaviour in training and thus, in turn helping operations to be ready for a teammate accordingly- Supporting team to adjust amongst themselves and in the new office environment- Responsible for familiarising the team with the office culture and the day to day functioning- Training teams for up-sales, cross-sales, internal investigation, escalation management, attracting promoters, avoiding detractors, churn management, billing modules, etc.- Support nesting batches on floor and make sure they meet their targets- Scan nesting team's chats and provide individual coaching and insights

Ahmedabad, Gujarat, India

- Technical Support for Rakuten Affiliate Marketing- B2B SaaS- Merchant and Affiliate platform knowledge for providing support- Helping Merchants with maintaining Advertisement links- Helping Affiliates with posting Advertisement links- Troubleshooting Advertiment links for Affiliates- Adhoc projects for Merchants and Affiliates- Assisting both Merchants and Affiliates with billing and billing escalations- Churn Management- Investigations on issues with Advertisement links and working with developers for resolving them- Mentoring and grooming new teammates