Project: SalesforceRole: Salesforce AdministratorManage user accounts, roles, profiles, and permissions.Configure and maintain custom objects, fields, page layouts, and record types.Implement workflow rules and validation rules.Schedule and manage data backups, and ensure data integrity.Import, export, and update data using tools like Data Loader.Perform data deduplication and cleansing to maintain data accuracy.Manage reports and dashboards to provide actionable insights to stakeholders.Project: Skyvine CRMRole: Operations specialistConsulting with clients for the onboarding process to skyvine tool and explaining the various features like Email management, Chat, and templatized form.Gathering feedback from the clients and testing in UAT and creating documents for weekly presentations.Creating KB documents and updating the help article for newly onboarding user's convenience.Conducting daily meetings with the DevOps team for collecting their daily progress towards the onboarding process and resolving the issues.Creating weekly/monthly report for onboarding progress with a number of businesses onboarded.

Voice-based technical support for Netgear devices and interact with ISP's and clients in the US and EMEA regions. Assisted customers to resolve Printer-related problems and other networking devices such as security cameras, Network switches, and smart devices.Configuration/Troubleshooting of SOHO modems, routers, range extenders, and other wireless connections.Document all calls relating to technical problems and inquiries in the internal call database.

Resolving the tickets which are assigned within SLA.Configuration and troubleshooting OS, hardware, and Software related issues in desktop, laptop, and desk phones.Performing Backup and Restore activities and providing support to achieve compliance as 99% in Health Care Projects for better network security.Providing technical support for employees in the entire organization.Asset maintenance for 10k+ hardware and software.Updating McAfee EPO 8.8.0 for and responsible for Security updates using SCCM, EPO-Virus signature updates, and windows patch management.