Ajay Soni Email & Phone Number

Delhi, India

Gurugram, Haryana, India

❖ Identifying, labeling and transcribing audio files based on sound type and speakers to improve machine learning capabilities of Amazon Transcribe (AWS).❖ Provide data transcription, annotation of Hindi and English Indian dialects to improve speech recognition and NLU of Alexa AI.❖ Meeting the weekly SLA requirements, perform auditing for data transcription errors and providing feedback.❖ Responsible for deep dive into issues and acquire extensive knowledge.❖ Proactive in… Show more ❖ Identifying, labeling and transcribing audio files based on sound type and speakers to improve machine learning capabilities of Amazon Transcribe (AWS).❖ Provide data transcription, annotation of Hindi and English Indian dialects to improve speech recognition and NLU of Alexa AI.❖ Meeting the weekly SLA requirements, perform auditing for data transcription errors and providing feedback.❖ Responsible for deep dive into issues and acquire extensive knowledge.❖ Proactive in addressing queries and issues of fellow associates through help channels.❖ Well versed with Hindi grammar and comprehension. Native level fluency in both written and verbal.❖ Contributing to calibration meetings and sharing MOM for conventions update and changes in highly collaborative, dynamic work environment.❖ Highly experienced in working virtually under minimal guidance and supervision.❖ Report and raise escalations for drop in quality of data by recognizing error types and patterns made during transcription and annotation. Show less

Noida Area, India

❖ Resolving queries and complaints of Amazon customers through chat and email for NA region.❖ Maintain customer satisfaction score and other weekly SLA requirements.❖ Follow up with customers’ complaints to ensure timely resolution and escalate when necessary.❖ Working in a fast-paced environment while maintaining focus on the customer’s issues.

Bachelor Of Commerce - Bcom, Commerce

Intermediate, Commerce

High School