It Manager
Current• Experience in managing IT operations, infrastructure, and support services.• Led a team of IT professionals responsible for managing the IT infrastructure, including networks, EUC and messaging and security.• Developed and implemented IT strategies aligned with the organization's goals and objectives.• Implemented ITIL-based service management processes, resulting in improved incident response times and increased customer satisfaction.• Managed vendor relationships and negotiated contracts to ensure cost-effective procurement of IT equipment and services.• Collaborated with other departments to identify and address technology needs, facilitating the integration of IT systems into business processes.• Developed and monitored IT budgets, tracking expenses and identifying opportunities for cost optimization.• Conducted regular security audits and implemented measures to safeguard the company's data and systems.• Mentored and trained team members, fostering professional development and enhancing overall team performance.
