System owner for a handful of applications/systems. Perform installations and upgrades. Manage servers and databases. Maintain users, permissions, and documentation for my systems. Act as SME for my systems.Act as a tier 2 and 3 escalation point, provide mentoring and instruction, write procedures. Manage ticket flow, assign tasks. Oversee branch hardware refreshes, order and provision hardware.Build/test and deploy software packages for applications. Conduct patching. Take back-ups of VMs and SQL instances. Coordinate and communicate with other departments or branches regarding projects and/or upgrades to systems. Coordinate testing and implementation of hardware and software solutions with other departments and branches. Maintain Active Directory topology, perform upkeep and domain administration. Conduct all employee routing (new employee, modify employee, remove employee). Creation of new users and mailboxes. Provisioning system access. Maintain cash recycler, serial device, and MICR check printer fleet and conduct maintenance or connectivity troubleshooting.Maintain document printer/scanner, receipt printer, and check scanner fleet. Order and provision hardware. Deploy drivers.Microsoft 365 and Exchange administration. Create and modify distribution groups, shared mailboxes, and M365 licensing.Manage vendor relationships. Coordinate projects and upgrades with vendors and other departments.Assist teammates with managing their systems. Act as back-up for other systems.Perform weekend on-call shifts. Perform after hours upgrades/installs. Perform emergency maintenance as needed.

Tier I and Tier II desktop and application support for end users. Ticket load of 100-200 tickets per month.Build PCs and workstations. Order and provision hardware. Troubleshoot hardware issues.Perform on-site visits to branches and conduct hardware replacement and user support.Remote user support. VPN connectivity, remote desktop, SIP phone.Driver and software installation.Print server and printer management. Document, check, and receipt printer support.

NMLS registered loan officer. Originated personal, auto, and home equity real estate loans.Account/membership opening. Brought new members into the credit union and established accounts/services.Account service and maintenance. ACH, Wires, transfers, card maintenance, research, etc.IRA, Estate, UTMA, Savings, and Checking account origination and maintenance.Sell/refer products and services and exceed sales goals.Provide exceptional customer service to internal and external customers/members.Follow procedure and regulations to ensure proper documentation and prevent audit exceptions.