Adam Bilodeau, Cissp Email & Phone Number

Texas, United States

Plano, Texas, United States

• Lead the end-to-end process of designing, developing, and delivering solution programs, driving innovation, and ensuring alignment with business objectives.• Orchestrate the management of business processes, security protocols, and operational support across diverse areas including custom application development, system integration, SaaS solutions, SQL databases, and Enterprise Resource Planning Systems.• Foster and maintain strong relationships with business partners and customers, serving as a trusted technical advisor, and offering tailored implementation strategies and consultations.• Proactively communicate problem assessments, solutions, and resolutions to clients, continuously monitored performance metrics to uphold high client satisfaction, and conduct post-resolution follow-ups to ensure effective issue resolution.• Play a pivotal role in managing escalated incidents, collaborating with technical teams to devise effective recommendations for resolution, and identifying opportunities for technical assistance to overcome complex challenges.• Facilitate seamless collaboration between Custom Development, Enterprise Resource Planning, and Database Administration teams, ensuring transparent communication of work statuses, addressing obstacles, and promoting the flow of information and ideas.• Set clear, measurable objectives for both individual team members and the overall team, aligning them with strategic business goals; documented and presented performance assessments and provided constructive feedback.• Champion the management of the departmental budget for software licensing, support, project funding, and related expenses, contributing to cost-effective decision-making and resource allocation.

Plano, Texas

• Review, analyze, and modify the enterprise system as necessary to ensure minimum disruption to users; monitors log files and system performance metrics; responds to user issues and requests and performing system maintenance as necessary.• Analyze new system requests, defines requirements, prepares detail specifications, and coordinates implementation; develops reports and applications as needed.• Perform supervisor duties including approving of time, ensuring adequate coverage, facilitating team and individual meetings, scheduling tasks, reviewing progress, and training.• Assists with user maintenance, including setting up and disabling of users, along with security reviews• Performs system upgrades, including analysis of changes, testing, documentation, end user training, and determining usage of new features• Investigate, resolve and escalate problems and develops recommendations for resolution.• Oversee a code review process and ensure code meets or exceeds the requirements of the project.• Research and encourages use of new and emerging languages, frameworks and technologies for new solutions when appropriate.• Schedule, coordinate and lead End User Training when appropriate.• Provides advice, guidance, encouragement and constructive feedback to staff.• Establish measurable individual and team objectives that align with organizational goals.• Acts as the Scrum Master during Sprint Meetings, Daily Stand Ups, and Retrospective Meetings.• Documents and present performance assessments.• Recognize and reward associates commensurate with performance.

Defines solution objectives by analyzing user requirements, system features, and functionality.Designs and develops user interfaces to internet/intranet applications by setting expectations and features priorities throughout development life cycle; determining design methodologies and tool sets; completing programming using languages and software products; designing and conducting tests.Recommends system solutions by comparing advantages and disadvantages of custom development and purchase alternatives.Integrates applications by designing database architecture and server scripting; studying and establishing connectivity with network systems, search engines, and information servers.Creates variety of customer solutions by integrating enterprise applications with custom scripting and development.Completes applications development by coordinating requirements, schedules, and activities; contributing to team meetings; troubleshooting development and production problems across multiple environments and operating platforms.Application Support at both the client and server level; Desk side support for Fire Department administrative staff; mobile support for all city fire stations and apparatuses.

City Of Mckinney

Defines solution objectives by analyzing user requirements, system features, and functionality.Designs and develops user interfaces to internet/intranet applications by setting expectations and features priorities throughout development life cycle; determining design methodologies and tool sets; completing programming using languages and software products; designing and conducting tests.Recommends system solutions by comparing advantages and disadvantages of custom development and purchase alternatives.Integrates applications by designing database architecture and server scripting; studying and establishing connectivity with network systems, search engines, and information servers.Creates variety of customer solutions by integrating enterprise applications with custom scripting and development.Completes applications development by coordinating requirements, schedules, and activities; contributing to team meetings; troubleshooting development and production problems across multiple environments and operating platforms.

Plano, Tx

Maintain and publish high volume reports using stored procedures, SSIS packages & Microsoft SQL. Manage Microsoft SharePoint requests for adhoc reporting and new projects.Develop new reports based on business needs via project management or web request.Correspond with internal customers to solve open item issues using research in loan documents and report data.

Daily use of different communication media such as Microsoft Communicator and Webex to host trainings and conference calls regarding process improvement.Develop reports in Excel, Access, and SQL to improve department workflow requirements.Run reports using a SQL database to analyze data for 1-300,000 loan acquisitions with principal balances of up to and over a billion dollars.Correspond with new services and investors to solve open item issues using research in loan documents and report data. Handling as many as 10+ releases per month along with completing projects and maintaining a department request inbox.Create and implement process improvement projects. Right procedures and create flow charts using Microsoft Visio and Project.Work on process defects to research and present evidence of process errors and changes.

Coordinate workflow with management and associates via reporting, meetings, e-mail.Create and maintain an average of 13 reports daily using Microsoft Excel, Access, Word, and SQL.Coordinate daily, monthly, quarterly workflow among 4 units of 8-10 people as well as 4 managers.

Create and maintain an average of 13 reports daily using Microsoft Excel, Access, Word, and SQL.Coordinate daily, monthly, quarterly workflow among 4 units of 8-10 people as well as 4 managers.

Assist Team Leaders with reports and report disbursement, cross train employees on audit procedures for all states within the Unit.Coordinate, train, and supervise up to 6 employees upon the absence of the Team LeaderQuality control of loans audited within my unitContinue to maintain a quota of 96+ loans on a daily basis (12 per hour)Extensive use of AS400, Lotus Notes, Microsoft Excel, internetTechnical training for producing ADHOC’s using SQL

Auditing individual home loans using scanned loan documents, websites, map books, and phone calls.Auditing up to 12 states (NV, AZ, MT, IL, OR, AR, NH, NJ, AL, NB, FL, MS) worth of home loans on a daily basis.Maintaining a quota of 80 loans audited per day (10 per hour).Extensive use of AS400, Lotus Notes, Microsoft Excel, internet

Auditing tax collector accounts through e-mail, phone calls, and correspondence questionnaires. Assisting the Media Department by copying large billing and payment files. Basic administrative duties; copies, faxes, multiple reports, and phone calls.Auditing 30,000 different tax collectors across the U.S. with bills ranging up to $5,000 in property tax.Extensive use of AS400, Lotus Notes, Microsoft Word & ExcelAuditing up to 100 payees a day, making 50 call outs and working up to 50 correspondence questionnaires and e-mail.Experience with copying ASCII and Binary files from 9 Tracks, 8mm, Zip disc, and CD’s

Coordinate, train, and supervise up to 6 employees upon the absence of the Team LeaderQuality control of loans audited within my unitContinue to maintain a quota of 96+ loans on a daily basis (12 per hour)Extensive use of AS400, Lotus Notes, Microsoft Excel, internetTechnical training for producing ADHOC’s using SQLCoordinate, train, and supervise up to 6 employees upon the absence of the Team LeaderQuality control of loans audited within my unitContinue to maintain a quota of 96+ loans on a daily basis (12 per hour)Extensive use of AS400, Lotus Notes, Microsoft Excel, internetTechnical training for producing ADHOC’s using SQL

Auditing 30,000 different tax collectors across the U.S. with bills ranging up to $5,000 in property tax.Extensive use of AS400, Lotus Notes, Microsoft Word & ExcelAuditing up to 100 payees a day, making 50 call outs and working up to 50 correspondence questionnaires and e-mail.Experience with copying ASCII and Binary files from 9 Tracks, 8mm, Zip disc, and CD’s

Bachelor'S Degree, Information Technology

Associate Of Science (A.S.), Computer Science