Reuters Transaction Services LTD (RTSL) UK, LondonInternational Credit Control Manager, Reuters Transaction Services LTD (RTSL) 2013- 2017 Key Achievements • Setup and managed, from advising to design and implementation, the new Global Engagement Model to reduce age debt at the point of purchase for new Thomson Reuters companies. • Spearheaded Extraordinary Debt Recovery Projects following the sale of Thomson Reuters companies while reducing bad debt revenue provisions by $75m.• Enhanced stakeholder relationships across Thomson Reuters functions and businesses by gaining an understanding of the order-to-cash processes and customer queries, finding the route cause and implementing change to resolve them. • Responsible for maintaining Finance Conduct Authority (FCA) cash compliance and audit procedures between Thomson Reuters, a 3rd party and the regulator while hitting quarterly cash targets.• Centralised the Credit Control function into low cost locations to be remotely managed and save cost of 40% while helping streamline the order-to-cash process. Identified as the Credit Management Subject Matter Expert during the operational change and migration of transaction services from Switzerland to the UK. • Headed the project for Credit Management which included the migration of 12000 client accounts for a ledger of $800m p.a. into the UK servicing 45 countries in various currencies. • The migration required incorporation of people, process and technology for order to cash to be tax and FCA compliant.• Redesigned the Thomson Reuters 3rd party outsource cash management function for Reuters Transactions Services to reduce allocation lead-times and customer queries with unapplied and unidentified cash. • Developed and implemented training for Credit Managers across regions for Withholding Tax and Cash Management following project go-live to be FCA compliant.

• Seconded to India to setup and manage 60 indirect reports and implement the Global Service Centre for Credit management, Order management and Cash Applications. • Managed the merger of Reuters Global Routing and Reuters Transaction Services Ltd credit management departments to centralize the end-to-end collection process for 1100 global accounts in the Netherlands. • Streamlined and integrated existing systems and implemented a new global engagement model. Developed the tax management process procedure for Asia and EMEA and implemented Sarbanes-Oxley. • Close collaboration with Global Sales and Treasury Management teams was required to improve free cash flow and reduce debt. Facilitated PWC annual audit for global accounts while working with Order Management to make sure the Reuters Transactions Services Ltd order-to-cash process was FCA compliant.

A regional based company operating in 5 key locations selling financial based products. Thomson Reuters Matching is available in over 45 countries providing trading in more than 45 currency pairs. • Managed a team of 12 direct reports, 5000 individual accounts and $600m p.a. while maintaining the REUTERS Transactions Services Ltd Matching ledger based in Geneva. • Remotely managed a team of 12 based in 4 locations across the Middle East and Africa responsible for debt collection against target whilst implementing a new credit management structure. • Worked directly with stakeholders including sales, tax, finance, legal and compliance across the region to reduce age debt and implement the Thomson Reuters business engagement model. • Identified and trained the MEA team leader in region to save cost and improve customer service.• Negotiated and Implemented 3rd party debt collection relationships across the region to reduce age debt provision against revenue. Head of Credit Management Reuters Transactions Services (Matching)• Seconded to India to setup and manage 60 indirect reports and implement the Global Service Centre for Credit management, Order management and Cash Applications. • Managed the merger of Reuters Global Routing and Reuters Transaction Services Ltd credit management departments to centralize the end-to-end collection process for 1100 global accounts in the Netherlands. • Streamlined and integrated existing systems and implemented a new global engagement model. Developed the tax management process procedure for Asia and EMEA and implemented Sarbanes-Oxley. • Close collaboration with Global Sales and Treasury Management teams was required to improve free cash flow and reduce debt. Facilitated PWC annual audit for global accounts while working with Order Management to make sure RTSL order-to-cash process was FCA compliant.

Whilst working in Amsterdam, was seconded to India on a short term basis to set up and implement the Global Shared Services Centre (GSC) for Customer Administration reporting to the global Head of Thomson Reuters Credit management. Recruited 65 employees and 3 regional managers. Designed and implemented training for staff in all three regions including cultural awareness, technology, regulatory requirements, sales and finance and the credit management global engagement model. Cross team training was implemented and managed between Order management, Credit management and Cash Applications.

3 month Secondment by Asia Customer Administration Director and Global Credit Management Director to review and improve Focus Group Account’s (FGA) credit management performance in the Philippines. Managed the collection process for FGA Asia, gathered information regarding liquidated accounts for legal and reported to senior management on collection progress leading into year end by gathering all relevant information from the Credit Management team. Managed weekly reporting on Asia to Global Head of Credit Management in London. FGA Asia debt was reduced from $51 m to $14 m and debtor days from 45 days to 32 days over a 3 month period. 100% of the RTSL global target for year end was achieved concurrently.

Initially managed a small ledger and progressed to managing a larger ledger comprising 350 accounts. Through strong communication with multiple sales directors and clients, disciplined communication with the account management team and the management of the process ledger there was a big reduction in DSO and billing queries and ledger cash flow was greatly improved leading to full time employment and a contract to move from London to Amsterdam.

Responsible for execution of multi currency payments and liaison/reporting using Wall Street Financial System, BACS, payment orders and manual payments. Oversaw bank reconciliations, month end financial reporting, purchase, product and inter-company invoicing and book keeping requirements. Led a small team of credit analysts in various international locations.