• Unified Field Support and Professional Services teams, into a cross-functional unit. • Created empathetic team group and opportunities for Engineer development. • Headed delivery team to institute Six Sigma project to remodel NetApp Global residence services. • Implemented process standardization and automation of project tracking creating a consistent delivery experience.• Established PS delivery business metrics and reporting, drive constant improvement by eliminating delivery defects.• Fulfillment of customer entitlements through Field EngineersEntelligence IT contractor for NetApp:• Provided direction, supervision and mentoring to NetApp field support engineers.• Developed metrics and implemented customer service policies.• Ensured SLA’s compliance.• Reduced political escalations and accelerating solution for technical elevations.

• Created technical solutions of Data Center services, Private, Hybrid and public Cloud solutions. • Advised sales department providing technical knowledge.• Designed virtual cloud environment to allocate in Miami, multi-country Central services Telefonica’s platform, running in Prague – Czech Republic.Teksystems Contractor for Telefonica USA.• Design, implement, replicate, migrate virtualized and administrate SAN and Enterprise Multivendor Storages platforms (EMC, HP, HDS, NETAPP, DELL) including performance analysis, Capacity Planning and applying best practices in order to reach the highest level of availability. • Implemented and tested disaster recovery of storage and backup solution between Latin America and USA, using storage tools and/or Operating System capabilities.• Responsible of all storage life cycle, keeping platform healthy and optimized.• Implemented all software and tools for multivendor platforms (Deduplication, replication, tuning, provision, management, diagnose and optimize).• Restructured and standardized the storage system, made the tiers design according to the applications needs of all clients’ platforms.• Created a monthly reporting system for Telefonica SAN Storage resource consumption, Capacity Planning and performance• Migrated all the data stored in an EMC DMX, HP EVA and NetApp Storages to the new Storage platform, based on Hitachi systems as well as migrated all platforms at OS level where the Storage-Storage migration was not possible.• Accountable for HP Storage XP12000 to XP24000 migration of the Movistar Venezuela billing platform located in Miami Telefonica Keycenter.

Customer Support Services, Inc. contractor for HP• Delivered project Management for HP Package services.• Product management for packet services, delivering solutions to leverage customer business.• Performed proactive customer support.Computer All Services Inc. contractor for HP• Provided consulting, implementation, diagnostics and problem solving to large enterprise platforms for Central America and Caribbean customers.• Implemented and provided reactive and proactive services for Enterprise SAN, Enterprise Storage, Backup Tape libraries, Data Center environment assessments, metro clusters, replications and Testing for clients’ needs Oracle, SAP and Legacy Applications and Databases.

• Implementing and Providing 7x24, 6-hour call to repair Technical Support for High End, midrange and entry level HP-UX servers, Storage, Tape Libraries and Software• Detecting new business opportunities in order to upgrade service contract levels. • Supervising and supporting Channel Partners service delivery.• Transforming and supporting infrastructure that customer needs to manage their business.• Resolve single and cross-technology incidents individually or as a part of a multi-country team.