Arianne Joyce Cinco Email & Phone Number

Manila, Ncr, Ph

Pasay, National Capital Region, Philippines

- Partners with the business to assist in developing requirements and researching, proposing solutions, and prioritizing tasks.- Conducts interviews and facilitates requirements gathering, process analysis and application design sessions.- Develops Scope, Functional Requirements, Development Estimates (and other required documents) for software development- Performs testing of product increment based on the agreed scope and conductsdemo to the end users.

Pasay, National Capital Region, Philippines

- Tested a web application for handling of Visa Applications and Crew Members’ hotel and transportation services bookings based on functional requirements, user stories and reported issues.- Detailed defect reporting in JIRA- Performs testing of product increment based on the agreed scope and conductsdemo to the end users.

Quezon City, National Capital Region, Philippines

Originally handled by Interactive Intelligence Group Inc. then Genesys acquired Interactive Intelligence - Tested Interactive Voice Response System, Speech Recognition System and Custom Applications for Contact Centers.- Collaboration with the project team to understand timelines and requirements to assure accuracy, quality and success of testing.- Testcases creation based on Call Flow Design and Functional Requirements.- Execution of test scripts derived from the testcases in Pure Project and/or JIRA.- Communicate with the project team the impact of the issues on the project.- Provided technical support to customers and partners of the company by fixing systemData verification using SQL query.

Pasay, National Capital Region, Philippines

- Tested Interactive Voice Response System, Speech Recognition System and Custom Applications for Contact Centers.- Collaboration with the project team to understand timelines and requirements to assure accuracy, quality and success of testing.- Testcases creation based on Call Flow Design and Functional Requirements.- Execution of test scripts derived from the testcases in Pure Project and/or JIRA.- Communicate with the project team the impact of the issues on the project.- Provided technical support to customers and partners of the company by fixing system- Data verification using SQL query.

Pasig, National Capital Region, Philippines

- Tested a client-server system for non-life and a web application for life insurance.- Testcases creation and execution based on enhancement specifications and issues reported by users.- Recreation of issues based on User Acceptance Testing result.- Assisted developers in recreation of issues encountered in the system.- Detailed defect reporting in the bug tracking tool used (Mantis) with details of the issue, test data and steps of recreation. - Data verification using SQL query.