Manage teams of global analysts who translate industry trends into actionable advice to CIOs and the technology providers who are selling them. Knowledge of digital customer service solutions, vendors, markets, as well as related technologies and capabilities such as conversational AI and knowledge management. Understanding of digital engagement in a customer service & support context, knowledge management technologies. Tech areas in manufacturing, healthcare and communications include network services, IoT, security, CX, and collaboration solutions. Net Net: anything that inspires a digital transformation for client revenue growth. Clients include governments, enterprises, and tech vendors. Partner with Gartner sales organizations to retain clients and add new logos. Deliver a monthly global sales training program as well as work with specific sales teams and sales people on special opportunities.

Manage a global team of 10 analysts focused on B2B and B2B2C tech product management advice. Product planning, development, launch, portfolio management, and leadership best practices and tools. Review and approve all team research content and coordinate research among various internal research groups. Proven track record creating new sales opportunities, engaging the sales process, and helping close business.Accomplishments:* Work with analysts across Gartner to create though leading research with actionable advice.* Increase client engagement to retain and grow research revenue* Manage research elements and sales engagement with global Local Briefing events to uncover new sales leads* Co-created and delivered analyst on-boarding, field sales, and management training sessions.* Having fun writing my own research. Lead coverage on IT accessibility and related Human-Computer Interfaces, HR & IT workforce management issues.

Managed a global team of 11 analysts in 7 countries focused on consumer technologies markets. Coverage included PC, Smartphones, Wearables and related apps and services. Led 2014 research scenario “A People-Centric Approach to Sell Technology at Home, on the Move, at Work.” Accomplishments:* Recognized for developing a new agenda, both in terms of content and promotion. * Branded consumer survey work as Consumer Backbone Study and promoted as largest global longitudinal consumer technology research study in the industry.

Managed PC markets research team of 12 analysts. Research included quantitative analysis on the global PC market share and forecasts, and qualitative advice to clients on product portfolios, channels, branding and go-to-market strategies. Accomplishments:* Bridging research from Gartner enterprise demand-side survey work with vendor supply-side roadmaps to create fact-based forecasting methodology. * Published: “Use Your Global Team's Cultural Diversity to Enhance Productivity” and presented topic at Gartner Symposium

Managed the research agenda and reports for 17 analysts worldwide. Focus area included printing systems and communication devices, related software, technology and channels. Coordinated analyst teamwork with projects for Consulting and Event Groups. Sales liaison on key accounts from prospecting to closing.Accomplishments:* Managed transition from separate device coverage to rebranding coverage to Digital Documents and Imaging practice.* Created event partnership with Xplor International Organization.

Published 100+ technology market reports. Initiated Gartner’s coverage of digital photography market in 1999. Presented at CES in 2002

Created sales plans, P&L projections, and managed multi-million dollar marketing budget. Developed marketing strategies and managed overall marketing functions

Managed 24 product releases, defined market positioning, liaison with Advertising and PR agencies, channel launch activities and overall marcom. Marketing liaison with Japan technical and manufacturing groups.

Responsible for Eastern Region channel sales programs. Managed 28 dealers in 9 states. Increase sales by 163%

Increased sales in NYC by 155% with 14 person sales team

Designed and delivered 1100+ hours of in-class instruction to 450+ branch and dealer sales reps in USA.

selling copiers is a great first job our of college. Then called up to HQ to teach sales training