Accomplishments, Projects and Engagement:-Medical Remediation February-April 2024-Illinois PCS loan-out April-November 2024

Internship: Personal Lines Control May ‘23 - February ‘24Accomplishments, Projects and Engagement: - Learning & Development Committee member- Interview & Resume Bootcamp - Snowflake/Tableau Summer Group Project- Excel to Tableau enhancement

• Lead and train a team including new hires, internal transfers and Intermediate Medical Representatives handling medical claims and some property claims on personal, commercial and special lines policies.• Develop the Medical Onboarding Plan and Graduation Program for Minnesota while working collaboratively with a variety of stakeholders.• Responsible for driving business results and achievement of strategic initiatives.Accomplishments, Projects and Engagement:- Disability Awareness Employee Resource Group Ambassador March 2018-19- Minnesota Employee Resource Group Advisory Board March 2018-19- Central Zone Onboarding Alignment Project Team Member March 2018-May 2019- Opening Day Ambassador @ Progressive Field April 2018- Central Zone PIP Quality Assurance File Reviewer: MN, KY, MD 2018- Interview and Resume Writing Workshop Presenter September-October 2018- Training Team and Onboarding Designate- December 2018-December 2021- Interview Team December 2018-May 2023- Interview Boot Camp - Volunteer Interviewer September 2019-April 2020- Pre-Litigation Resolution Team July 2020-December 2020- MN Special Lines Med Pay Designate March 2022-May 2023- Corporate Training Re-design Focus Group CHMR March 2022

• Investigated, evaluated and determined the extent of liability for property and bodily injury loss and damages on both personal and commercial policies.• Affected settlement with claimants while informing and educating involved parties.• Onboarding Claims Generalist Trainees and Associates from Minnesota and Western Wisconsin offices by providing state specific training in a classroom environment.Accomplishments, Projects and Engagement:- Central Zone Special Investigation Award May 2015- Complexity Claims Rep Promotion (URBI) August 2015- MN Work Environment Team Member January 2016-December 2016- Complexity Commercial Claims Designate March 2016- MN Onboarding Lab Facilitator September-December 2016- Central Zone Special Investigation Award October 2016- Liability Arbitrator October 2016

• Worked with individuals involved in accidents to inform them of the medical claims process and explain benefits.• Determined coverage, liability and priority, as well as investigated claims for medical expenses and other economic losses.• Used strong analytical and customer service skills to properly value and bring claims to resolution through settlement. Accomplishments, Projects and Engagement:- Customer Service Award : Top 50 NPS Company-wide 2013- MN Work Environment Team Member 2014-15

• Accountable for the retail sales and service function of on-site operations, ensured outstanding guest experience.• Selected, trained, and coached a successful sales team including performance evaluation and onboarding.• Developed and administered budgets, business goals, and objectives, as well as integrated staffing models to achieve efficiency and maximize performance.• Consumer goods marketing and retail sales

Director of Operations and Training Nov. 2011-Apr. 2012• Directly managed daily operations of three departments with four direct subordinate supervisors and a diverse team of 65 individual contributors along with oversight of higher-level training guidelines and procedures.• Worked several projects from start to finish including re-branding of dining concept, as well as labor analysis and re-structuring of Guest Service and Housekeeping Departments. Awarded 2011 Minnesota Lodging Property of the Year - MLA• Created and maintained social media presence and marketing strategyGuest Services Manager Dec. 2010-Nov. 2011• Responsible for financial operations of the property including payroll, auditing, and accounts receivable and payable.• Working manager of in-bound sales team for lodging and banquet services. Human resources and office manager.• Accounting, finance, payables/receivables, payroll, hr, employee files and complianceRestaurant and Beverage Supervisor Nov. 2006-Nov. 2010Bar Supervisor Jun-Nov. 2006Accomplishments, Projects and Engagement:- Social Media founder and curator 2008-2012- Minnesota Property of the Year - Minnesota Lodging Association 2011- Entertainment Booking, Scheduling and Promotion 2010-2012- Featured Beverage Contributor to Minnesota Meetings and Events Magazine 2010- Featured in print ad for Jameson Irish Whiskey and mixology demo for Le Tourment Vert 2010- Award of Excellence - Wine Spectator Magazine 2009, 2010