A. J. De Icaza M. Email & Phone Number

Panama

Panama Oeste, Panama

• Creative Content Manager for News Media of Daily Art Events (Instagram 10K+ followers).• Managed daily social media content, growing audience by 20% with curated daily art event news updates on blog, Facebook, Twitter, and Instagram to generate buzz for local artists.• Developing engaging narratives for social media platforms, collaborating with cultural institutions to uncover and share captivating stories, staying ahead of the curve in the creative industry.

Panamá

Helpdesk management, provide technical support to end users, tier 1 support specialist, IT training.Led training for 500+ staff across headquarters and 3 offshore offices during the pandemic. Developed a new training program using Microsoft Teams, enabling 100% remote operations. Achieved record-breaking tool adoption within a quarter, resulting in significant cost savings.

Panamá

Field technician who provide assistance to computers users, mobile devices, software products and IT peripherals, delivered on-site, over the phone or online by remote desktop connection.Support staff of the 24/7 help desk for offshore branches.Multi-tiered technical support at tier 1, administrative level and back-end support.

Panamá

Support for end users of software products made in-house. Assistance to developers in the process of writing and maintaining the source code.Research, new development, prototyping, modification, re-engineering, maintenance, and other activities with customized software.

Panamá

Research, designing, prototyping, implementation, and training in new processes to improve productivity in document assembly systems. Design and test of mobile solutions for paralegal staff in roaming duties at government agencies.Project lead, supplier screening, and technology evaluation for the asset management system.First user for tablet PC oriented for corporate goals.Project lead, workflow research, provider screening, and physical plant design for the document assembly office.

Panamá

The Future Shorts Festival is the biggest pop up film festival of its kind with headquarters in London, UK. Showcasing the most exciting short films from around the world, a massive screening network and powerful global community.The first screening in Panama City was held on May 24th, 2012 with support of the Teatro Amador at the present time.

Central America

Rotaract District committee chair 2008Youth generations director 2009

La Chorrera, Panamá

Secretary 2006-07Secretary 2008-09

La Chorrera, Panamá

Responsible for all functional areas: hardware sales, software setup, technical services and training.Overall responsibility for managing both the revenue and cost elements of the company.

La Chorrera, Panamá

Preside over all club and board meetings.Assess the knowledge, experience, and hobbies of club members and make them available to planned projects.Create a plan for the year in office, July 1 to June 30.Keep communication, report and attend meetings of the Rotary Club La Chorrera.

Negocios Digitales En La Era De La Ia, Diploma

Programa diseñado para profesionales que buscan transformar la forma en que las empresas operan en todos los sectores mediante.

Especialización En Inteligencia Artificial Aplicada A Los Negocios, Diploma

Conocer los principales aspectos técnicos y operativos de la Inteligencia Artificial (IA) y su aplicación en el mundo empresarial.

Engineer'S Degree, Information Technology, Ingeniería En Sistemas Computacionales

Ganador del 3er. lugar al mejor proyecto de emprendimiento 2015. Asignatura: Administración General. Producto: Revista universitaria.

Informatica Aplicada A La Educacion, Information Technology

Activities and Societies: Robotics Seminar 2011

Ingenieria Informatica, Ingeniería Informática.

Tecnologia En Sistemas Computacionales, Information Technology

Activities and Societies: Computer training volunteer at non profit organization for blind people, "Patronato Luz del Ciego" - 1988