Jean Ederson Alphonse Email & Phone Number

Quebec City, Qc, Ca

Québec, Quebec, Canada

Provide technical support as point of contact for IT for the site by performing all Client service actions including support for network and servers, Break Fix, Desk Side Support, IMAC’s, Data Migration, and other related tasks.Responsibilities include performing initial configuration and installation desktop/notebook computer equipment, IP phone handsets including network drops and/or cabling, server/storage equipment (i.e., smart hands support) and advanced troubleshooting of technical… Show more Provide technical support as point of contact for IT for the site by performing all Client service actions including support for network and servers, Break Fix, Desk Side Support, IMAC’s, Data Migration, and other related tasks.Responsibilities include performing initial configuration and installation desktop/notebook computer equipment, IP phone handsets including network drops and/or cabling, server/storage equipment (i.e., smart hands support) and advanced troubleshooting of technical issues on hardware and software, and collaborating with more senior personnel for high-end challenges. Show less

Port-Au-Prince, Département De L'Ouest, Haiti

Responsibilities include technical assistance on:• User Identity and Access Management: Manage user accounts, permissions, and access to custom employer applications, e-learning, and workspace.• Technical Support: Provide remote IT-related troubleshooting and support for user issues related to hardware and software systems such as Microsoft Office Suite and 365 applications. Act as Focal Point for IT-related initiatives and inquiries from stakeholders.• Virtual Event… Show more Responsibilities include technical assistance on:• User Identity and Access Management: Manage user accounts, permissions, and access to custom employer applications, e-learning, and workspace.• Technical Support: Provide remote IT-related troubleshooting and support for user issues related to hardware and software systems such as Microsoft Office Suite and 365 applications. Act as Focal Point for IT-related initiatives and inquiries from stakeholders.• Virtual Event Management: Coordinate the technical aspects of virtual events and meetings using platforms like Microsoft Teams and Zoom.• Content Review and Data Management: Implement tools to facilitate data collection (through surveys, questionnaires, forms, etc.), data analysis and visualization of enterprises labor compliance assessments findings, and stats and content review for reports and newsletters updates. Show less

Port-Au-Prince

• Perform the installation and initial configuration of network and/or IT services devices.• Identify and resolve software and hardware issues and provide on-time and ongoing support to 60+ end users

Haiti

Build web-based applications for individuals and institutions to significantly improve their management and productivity.Last projects:• CasePro Center: A multi-user, multi-lingual complaints management web portal for small and medium-sized businesses or mediators.• SchoolExpress: A web-based school management solution designed to help school administrators manage essential daily school operations.See more at: https://wwwsolexworks.com

Croix-Des-Bouquets, Haiti

• Carry out the configuration and installation of IT equipment and network cabling (desktops, laptops, Trendnet 16 switch, Wi-Fi access point, NAS-WD-MyBook Live server, etc.)• Resolve software and hardware issues and provide ongoing daily support to 15+ users (Microsoft office 2013, Windows 7 support, etc…).• Ensure the maintenance, administration and security of computer equipment (antivirus, data backup, wireless access, etc.)• Diagnose and resolve IT incidents and… Show more • Carry out the configuration and installation of IT equipment and network cabling (desktops, laptops, Trendnet 16 switch, Wi-Fi access point, NAS-WD-MyBook Live server, etc.)• Resolve software and hardware issues and provide ongoing daily support to 15+ users (Microsoft office 2013, Windows 7 support, etc…).• Ensure the maintenance, administration and security of computer equipment (antivirus, data backup, wireless access, etc.)• Diagnose and resolve IT incidents and identify improvement needs (purchase of new IT equipment or accessories or software) Show less

Certificate Master I, Computer Software Engineering, Master 1 (Bac +5)

Activities and Societies: Approche Agile, Framework SCRUM, Developpement de projet Informatique, Introduction à l'Intelligence.

Bachelor'S Degree, Computer Software Engineering, Licence En Sciences Informatiques (Bac +4)

Learning Computer Science

Certificate, Windows Server 2008 Network Administration