Almira Jeanelle Suarez Email and Phone Number
Hey everyone, I'm AJ! I've been part of the BPO Game Industry for 7 years now, with 4 of those years as an Operations Team Leader.I'm passionate about leadership and love diving into projects that involve managing teams.While I'm particularly enthusiastic about pursuing general management roles within the gaming industry, I'm also open to exploring opportunities outside my current expertise as I'm constantly looking for ways to enhance my skills.Here's an overview of my experiences, in case you are interested:Team/Project Management: Monitoring the progress of projects and teams to ensure that our service meets the quality standards expected by clients and users.Game Master: Organizing events and interacting with users in the game.Game Support: Providing player assistance through ticketing and other platforms.Game Testing/Quality Assurance: Ensuring the game is bug-free and all features function correctly.Community Management: Monitoring community engagement and feedback to enhance growth and development.Game Marketing: Promoting the game across multiple gaming websites and social networking sites.Gaming is more than just a pastime for me; it's a passion. Let's connect and share our love for gaming!
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Operations Team LeadQroad Jul 2021 - PresentPasig, National Capital Region, PhilippinesFocusing on team and project management, I delegate work schedules, tasks, and responsibilities to help the team achieve their goals efficiently. I actively collaborate with clients and conduct QA for pre-release apps to ensure they meet high standards of quality and functionality. I also prepare detailed daily/weekly reports and participate in virtual meetings to address key issues, ensuring deadlines are achieved and client expectations are consistently met. -
Team LeadUth702 Inc. Jan 2019 - Jul 2021Makati, National Capital Region, PhilippinesManaged teams and projects for PC and mobile game apps, focusing on clear communication to improve task delegation and collaboration across global teams. In project management, I specialize in planning and executing strategies for game launches while ensuring smooth daily operations.
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Game Support RepresentativeUth702 Inc. Jul 2018 - Jan 2019Makati, National Capital Region, PhilippinesI provide responsive customer support by handling player inquiries, complaints, and technical issues through various ticketing systems. In community management, I consistently monitor forums and coordinate with developers to quickly resolve any technical and game-related issues.
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Game MasterElite Global Sourcing Llc Apr 2017 - Jul 2018My responsibilities as a Game Master include maintaining a consistent presence and effective communication with users. I conduct in-game patrols to enforce rules against third-party program usage, real money trading (RMT), and other illicit activities. I also actively monitor server concurrent users (CCU) to prevent any game-related issues. I provide responsive customer support by addressing player inquiries through chat and ticketing systems. In community management, I monitor and regulate forums to improve user experience and coordinate with internal teams for a quick resolution of issues.
Frequently Asked Questions about Almira Jeanelle Suarez
What company does Almira Jeanelle Suarez work for?
Almira Jeanelle Suarez works for Qroad
What is Almira Jeanelle Suarez's role at the current company?
Almira Jeanelle Suarez's current role is Operations Team Lead | Game QA Tester | Game Master | Community Moderator | Game Support.
Who are Almira Jeanelle Suarez's colleagues?
Almira Jeanelle Suarez's colleagues are Qj Zhang, Leonard Suan, Hans Kim, Junhyeok Park, Seokmin Shon, Junhyung Kim, Joseph Aaron Lagman.
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