Almira Jeanelle Suarez Email & Phone Number

Pasig, National Capital Region, Philippines

Focusing on team and project management, I delegate work schedules, tasks, and responsibilities to help the team achieve their goals efficiently. I actively collaborate with clients and conduct QA for pre-release apps to ensure they meet high standards of quality and functionality. I also prepare detailed daily/weekly reports and participate in virtual meetings to address key issues, ensuring deadlines are achieved and client expectations are consistently met.

Makati, National Capital Region, Philippines

Managed teams and projects for PC and mobile game apps, focusing on clear communication to improve task delegation and collaboration across global teams. In project management, I specialize in planning and executing strategies for game launches while ensuring smooth daily operations.

Makati, National Capital Region, Philippines

I provide responsive customer support by handling player inquiries, complaints, and technical issues through various ticketing systems. In community management, I consistently monitor forums and coordinate with developers to quickly resolve any technical and game-related issues.

My responsibilities as a Game Master include maintaining a consistent presence and effective communication with users. I conduct in-game patrols to enforce rules against third-party program usage, real money trading (RMT), and other illicit activities. I also actively monitor server concurrent users (CCU) to prevent any game-related issues. I provide responsive customer support by addressing player inquiries through chat and ticketing systems. In community management, I monitor and regulate forums to improve user experience and coordinate with internal teams for a quick resolution of issues.