Ajeet Kumar Singh Email & Phone Number

Gurugram, Haryana, India

Role:The role is responsible for reviewing performance against goals, take corrective measures if required. Driving employee measurement factors like KRAs, mentoring and Project SLAs reporting. Delivering daily tasks, and driving improvement, issue resolution and institutionalizing controls. Governance frameworks and fixes, handle workflow, team and reporting, manage client service delivery. Providing timely updates to management and onshore team. Trouble shooting both business and technical issues. Business and Client relationship management. Drive operational excellence.Responsibilities: Drive employee measurement factors like KRAs, mentoring and Project SLAsEnsure seamless delivery of daily tasks, and driving improvementsIssue resolution and institutionalizing controls, governance frameworks and fixesHandling workflow, team and reportingEnsure seamless client service delivery, including critical expectations like SLA, TAT and AccuracyShould act as a very strong point of contact for escalations for the entire offshore team for any assigned client deliverables. If there are any issues on the agreed deliverables, then should be able to articulate the same with the right message on the impact analysisProviding timely updates to management and onshore teamOwn accountability by being able to help the teams troubleshoot issues in projects on both technical and business side. Business and Client relationship management and enhancementDrive Ops excellence culture and lead transformational project(s) with clear visible and measurable impactMonitor engagement through E&Rs, Learning opportunities,

Gurugram, Haryana, India

Duties and Responsibilities:Responsible for day to day management of activities on the operations floorWorkflow analysis and process improvementEnsure team performance as per agreed standards (SLA)Lead a team to carry out client deliveryCareer pathing and grooming of their employees for next levelClient communication and reviewsDaily/Weekly SLA monitoring and discussion`Conducting one-o-ones and meetings with the teamEffective and accurate reporting skillsManaging CustomersDefine, delegate and monitor employee engagement activitiesProviding timely updates to management and onshore team

Gurugram, Haryana, India

RoleThe role is responsible for delivering daily tasks and driving improvements. Resolution of Issues and complex queries, Handling workflow, team and reporting. Day to day management of activities on operations floor, delivery timelines for the funds and task allocated. Raising and resolving queries. Client communications and reviews. SLA monitoring and discussion. Managing High volumes and urgent customer requests. Providing timely updates to management and onshore counterpartsResponsibilities:Ensure seamless delivery of daily tasks, and drive improvementsIssue resolution and resolving complex queriesHandling workflow, team and reportingResponsible for day to day management of activities on operations floorAbility to meet delivery timelines for the funds and task allocatedTimely raising queries to onshore and getting resolutionClient communications and reviewsDaily/Weekly SLA monitoring and discussionEffective/Accurate reporting skillsManaging High volumes and urgent customer requestsProviding timely updates to management and onshore counterpartsTaking care of People in teamManaging a core financial process of payment disbursement.Managing transitions, onshore clients, SLA, Reporting etc.Initiating projects to reduce handoffs and make process leaner.

Gurugram, Haryana, India

Daily Work Management and processingWritten and Verbal communication with onshore business partners Process reporting and trainingEnsuring compliance of all internal and client policiesProviding timely updates to AM and Onshore counterpartsDriving Process improvementsMentoring and coaching new hiresQuality Auditor for cashflow transactions, Payments, Rollovers, Asset switches UPIs, Deductions.

Gurugram, Haryana, India

Daily Work Management and processingWritten and Verbal communication with onshore business partners Ensuring compliance of all internal and client policiesProviding timely updates to AM and Onshore counterpartsDriving Process improvementsMentoring and coaching new hiresAuditing cashflow transactions Payments, Rollovers, Asset switches, UPI.

Gurugram, Haryana, India

Dealing in cashflow transactions, Payments, Rollovers, Asset switches UPIs.