Ajeet M. Email & Phone Number

Noida, Uttar Pradesh, India

Being always humble and having a creative & mindful problem solving approach, managed key enterprise merchants, leading to significant conversion, upselling opportunities and revenue growth for APAC, EMEA & US-Canada regions.Collaborated cross-functionally with sales, product, and marketing teams to identify opportunities for upselling and expansion within existing merchants.Led a team of customer success executives, providing coaching and support to drive individual and team performance.Implemented customer success programs and strategies that improved product adoption, upsell opportunities and customer engagement across eCommerce fulfillment & ERPs platforms like Amazon MCF FBA, Shopify, e-Bay, WooCommerce, BigCommerce, TikTok, WalMart, NetSuite, Tally etc.Conducted regular zoom meetings for merchants to understand their goals and challenges, and provide tailored solutions and being their trusted & strategic advisor/ a critical thinker for their businesses on demo, onboarding and trouble shooting meetings.Being part of weekly/ monthly meetings to discuss clients feedbacks, enhancement requests, escalations and other activities to ensure timely reporting to management via CRM tools- Zoho, Jira, Hubspot etc. for overall growth of the product and company.

Delhi Ncr

Utilized data analysis and forecasting to optimize inventory management and pricing decisions.Developed and executed successful marketing campaigns to drive bookings and increase occupancy rates.Increased hotel room revenue by implementing dynamic pricing strategies and revenue management techniques.Initiating promotions and packages to generate business. To keep close follow up on developments of the competitor hotels (occupancy, special campaigns, rate promotions,theme events, etc.).Manage and oversee product positioning through all channels (i.e. hotel descriptions, room type descriptions, hotel images, etc.).Develop market segmentation strategies and action plans with the sales & marketing team. Analyze booking patterns & market trends. Forecasting revenue performance.Coordinate with an online team for optimizing opportunities for incremental revenue and market share growth. Liaise with the Sales team, Front office & General Manager in regards to the occupancy, rates & reservations' analysis. Act as an able and suitable representative in several internal business meetings.Manage inventory and pricing strategy on all distribution channels including Brand website, 03rd party sites (OTAs) & Global Distribution Systems (GDS). Handling major online portals i.e. Hrs, Expedia, Agoda, Make my trip, Cleartrip, Booking.com, Travel guru, Yatra.com, Go-ibibo.com,Via.com etc.

Noida Area, India

Responsible for all Clients in EMEA Region (Existing and New ones).Suggesting them the tools/features of Product which can help maximize revenue for hotels.Doing research on Clients and make them aware about their ongoing business and future trends.Ensuring PHSCR and initiating Handshake call with new clients.Ensuring the onboarding (Setup, implementation and Trainings are done before going live)Providing assistance to clients for their day to day query for PMS and other services like Payment Gateways, Channel Manager, GDS connect, web booking engine etc)Payment follow up , renewals, Up selling , minimize the churns etc.Own Clients Relations during the entire Life Cycle of the Client.Manage Customer Training, refreshers and account setup/go-live.Monitor Customer usage and performance.Proactively arrange calls to let the customer know that we are here to support them from a business perspective and help them get the most ROI from their Hotelogix services.Escalate any concerns regarding well-being of the customer to the Head of Global Support.Foster and create a Win-Win relationship with new and existing customers.Help with and coordinate with customers with respect to renewals and payments.Periodic account reviews with Global Support Head including service issues, revenue, profitability, run rate gaps and actionable plans.Maintain internally agreed SLA figures.Adhere to, and contribute to the development of support processes, procedures and standards.Manage customer training and go live process.Own customer relationship as a contract is signed with the customer.

Noida Area, India

* The role of this position includes to check and manage reservations at Multiple Online Travel Agencies (OTAs) for Multiple Global Brands like - IHG, HYATT, MARRIOTT, MOVENPICK, MILLENNIUM, ACCOR & FRHI hotels as per the requirement of the Program.* Cancellations of Reservations at OTA.* Interaction with the International OTAs present across the globe via emails or phone calls in respect to the reservations and Cancellations* Creating program specific Reports in an effective and Timely manner with high accuracy.* Participate in calls with the client or with internal stakeholders of the Program.* Responding to internal emails.* Interaction with the Client via Phone call or emails on their queries.* Coordinate and participate in testing for in-house or client's applications.* Tactical focal point for all program-related activities.* Generate and implement ideas to continuously improve team productivity

Greater Noida

A pre-opening team member with inventory of 398 rooms, the biggest Crowne plaza in South-West-Asia under flagship of IHG Group. A champion in IHGRC enrollments and up-selling services. Effortlessly managed Group Movements at front desk (with more than 300 rooms) starting from pre-arrival to departure stage.

Bachelor Of Hotel Management And Administration, Hotel/Motel Administration/Management

Master Of Business Administration - Mba, Human Resources Management/Personnel Administration, General