An entrepreneur who channels his passion and talent into ensuring best possible customer service & Lead Generation for my clients. I attribute success to values that include integrity, innovation and impactful change . Highly motivated, innovative and goal originated Call Centre Manager and Team Leader with over 5 years of progressive & highly diversified experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service environment. I am highly organized and can immaculately manage multiple projects with excellence and within budget. At ZOOM Contact Centre, i have successfully managed Call Center operations within a high volume fast paced environment owing to my Skills in analyzing existing operations and streamlining business processes, optimizing IVR, instituting metrics and dashboards tools & knowledge of CRM technology and its procedures. What highlights my exceptional prowess in Call Centre Operations ?• Great communication skills • Conflict resolution and problem solving abilities• Meticulous attention to details• Skilled multitasking, • Prioritizing, analyzing and timely project execution.• Exceptional leadership abilities• Easily adaptable to change• Fluency in Arabic, French & English• The highest degree of integrity supported by a flawless record of maintaining confidentiality for my clients.